My poor experience with A Lighter Me

[rollargirl 210]

Also who would come on the Mexico forum and be negative about people who go to Mexcio for surgery ... We are little our own little society lol

[AmandaRaeLeo 2,145]

Well she mentioned Dr Ortiz' date=' so my assumption would be Lopez right? Isn't Ortiz part of the alejandro lopez team? Though. I don't think it's just as important since her issue is not with the doctors.. The doctor helped her once he was made aware of the situation and will follow up again to meet with her and give her final instructions... someone dropped the ball at the hospital and didn't change her dressings as they should have prior to discharge.. then ALM dropped the ball and didn't address her concerns in a timely manner... but I didn't see that she has any concerns with her doctor.[/quote']

I believe she mentioned both Dr. Lopez and Dr. Ortiz. And you're right. The issues mentioned were about no response from ALM coordinators, not the surgeons.

[celine 12]

Hello everyone !

Actualy im with ALM for my surgurie on april 23. It's a been a year that i've done some recherches before to deal with ALM agency and i choose ALM. i chat with a lot of AML patients And they worth very please! Most ALM patients gave me a very good comments concern the services they get before and after ther surgerie. I am from Canada and eatch time i wrote or phone ALM, Janese or Ronda awlays gave me a quick anwser. I am very surprised to ear that you have problems with ALM. I am very postive that i wil have a good service and a rich experience with ALM, you must be a exception ! I have been to Cuba in the pass for a Surgery and i was very please with the service that i receives. Recently i read that a person was unhappy about her surgerie in Cuba! So has long you get a good result a the end you will forget that part of your experience and you will be very happy with your weight loss. Give you some time to think about YOUR POOR EXPERIENCE like you said!

Sorry for my english , i am french!

Céline Lécuyer

[gettinsleeved 39]

Abraham was an AWESOME driver and resource person, I can not believe your negativity toward the company! my God! Abraham is right the drain site does leak, and you were told before you left the hospital that you had to change the dressing... Anyways, I'm sorry you are so dissappointed and having such a hard time, but really to throw them under the bus is disgusting and shame on you. BTW Janese was on a plane during the time frame you are talking about, so maybe find out more info before you shoot someone down so quickly, you are not able to take or return phone calls on planes... This company cares greatly about thier patients and I had a FANTASTIC experiance with them.

[No game 14,436]

Abraham was an AWESOME driver and resource person' date=' I can not believe your negativity toward the company! my God! Abraham is right the drain site does leak, and you were told before you left the hospital that you had to change the dressing... Anyways, I'm sorry you are so dissappointed and having such a hard time, but really to throw them under the bus is disgusting and shame on you. BTW Janese was on a plane during the time frame you are talking about, so maybe find out more info before you shoot someone down so quickly, you are not able to take or return phone calls on planes... This company cares greatly about thier patients and I had a FANTASTIC experiance with them.[/quote']

Haha!

It's like the Mexican mafia around here if someone should dare voice a VALID concern or complaint! (Like excess bleeding, lack of care or workers shooting up the pain meds meant for the patients)

To the op I hope you make it back safe and sound. And are able to but this bullshit and these "people" behind you.

[AmandaRaeLeo 2,145]

Abraham was an AWESOME driver and resource person' date=' I can not believe your negativity toward the company! my God! Abraham is right the drain site does leak, and you were told before you left the hospital that you had to change the dressing... Anyways, I'm sorry you are so dissappointed and having such a hard time, but really to throw them under the bus is disgusting and shame on you. BTW Janese was on a plane during the time frame you are talking about, so maybe find out more info before you shoot someone down so quickly, you are not able to take or return phone calls on planes... This company cares greatly about thier patients and I had a FANTASTIC experiance with them.[/quote']

Most people do have a good experience with ALM, and I am happy to read yours exceeded your expectations. Her experience seems to be the exception, and not the rule... But it was her experience and she has every right to share it here. That is the point of this forum. Especially the Mx forum.

Shame on YOU for berating her and trying to take away from her experience.

[rollargirl 210]

Abraham was an AWESOME driver and resource person' date=' I can not believe your negativity toward the company! my God! Abraham is right the drain site does leak, and you were told before you left the hospital that you had to change the dressing... Anyways, I'm sorry you are so dissappointed and having such a hard time, but really to throw them under the bus is disgusting and shame on you. BTW Janese was on a plane during the time frame you are talking about, so maybe find out more info before you shoot someone down so quickly, you are not able to take or return phone calls on planes... This company cares greatly about thier patients and I had a FANTASTIC experiance with them.[/quote']

Just think how scary it would be to "feel" abandoned after having surgery in a strange country and be alone... She just told the truth and I think she said it diplomatically. She wasn't warning people to not use the company she just wanted to share her experience. They (ALM) will read it and learn from it so if someone does have to get on a plane, patients will be notified or a backup person will be avaialbe. I myself would FREAK OUT If no one was answering my calls and the only contact I had was a cab driver to answer my medical questions! Lol

[SerendipityHappens 1,594]

Abraham was an AWESOME driver and resource person, I can not believe your negativity toward the company! my God! Abraham is right the drain site does leak, and you were told before you left the hospital that you had to change the dressing... Anyways, I'm sorry you are so dissappointed and having such a hard time, but really to throw them under the bus is disgusting and shame on you. BTW Janese was on a plane during the time frame you are talking about, so maybe find out more info before you shoot someone down so quickly, you are not able to take or return phone calls on planes... This company cares greatly about thier patients and I had a FANTASTIC experiance with them.

It does not matter if she was on a plane, or sick or had an emergency... A patient in a foreign country who just had surgery PAID for a service and expects to be supported. The company should have had someone filling in for her. Thank God everything was OK for this patient, but it was a LOT of blood to her eyes she soaked through bandages and sheets AND a towel. and she was obviously concerned and needed support. There is absolutely nothing "disgusting" about giving her honest opinion and feedback. She has said nothing untrue. I do not doubt that you had a fantastic experience... just as I do not doubt that this particular patient did not receive the support from A Lighter Me that she had expected. Rather than make excuses such as "she was on a plane" the company should be looking for ways to prevent this from happening to someone else.

[gettinsleeved 39]

But see that is the point, Abraham was available for her and Eduardo as well who works directly with the doc's. Abraham told her it was normal, she chose not to listen. I am not berating her, I am simply letting her and EVERYONE else know the circumstances, the back ups were available, she sounds as if she is simply mad because Janese did not call her back quick enough, I simply told her why.

I am allowed to share my experiances and my knowledge of what happened and back up the company if I so choose. If you can't handle that then why are you commenting? it is an open forum, I felt like she was throwing janese and the company under the bus and I have the right to speak up in their defense.

[SerendipityHappens 1,594]

I disagree. The doctor should be automatically checking on her regardless. not relying on a coordinator. From what I have read across the board is there are many doctors who voluntarily check on their patients throughout the day. Doesn't sound like Ortiz is one of them.

Well if that's what you expect then it's good that you are asking questions and making sure that you have found a doctor who will come check on you after you are discharged from the hospital. Personally I've NEVER had a doctor come to my house and check on me after discharge. Mine didn't come see me in the hotel in Mexico nor did I expect them to since I was healing well after two days in the hospital and was discharged without a drain.

Do you think that patients who have their surgeries in the USA are discharged from the hospital and the doctor makes housecalls to the patient to check in on them throughout the day?

Obviously the OP's doctor would have to go and take out the drain, so there's one visit.. and then go over all instructions the next day... that's two visits. and this is not enough?

[rollargirl 210]

[Anyways, I'm sorry you are so dissappointed and having such a hard time, but really to throw them under the bus is disgusting and shame on you.

I think this was a tad OTT

[gettinsleeved 39]

Lopez and Ortiz make hotel visits, mainly to take out the drain and give instructions, but Dr. Lopez actually stays at the hotel on the weeks he is in TJ so he is easy to get ahold of after hours in case of an emergency through your coordinators... *Eduardo or Janese*

[LisaLoseAlotx2 147]

you can really be tedious and snarky Serendipity. hopefully your new lighter self lightens you up as well.

First of all, a hotel is not a home. It is a strange place in a strange country. To release someone with her drain still intact and actively leaking all over the place for two days is not normal. So sorry if you think it is. Secondly, I have read numerous posts of people who have had the doctors actively being concerned and checking in.

jesus.

[SerendipityHappens 1,594]

I am not berating her

Uh, just to refresh your memory, you said: "but really to throw them under the bus is disgusting and shame on you."

Perhaps you need to look up the definition of "berate" because that's EXACTLY what you did... and it's exactly what I just did to you.. Cuz, I'm just snarky and tedious today apparently

[gettinsleeved 39]

[Anyways, I'm sorry you are so dissappointed and having such a hard time, but really to throw them under the bus is disgusting and shame on you.

I think this was a tad OTT

Thanks It may have been, I really just wanted her to know why Janese wasn't able to call her right away. If she had called Eduardo (the actual pt coordinator in TJ) she wouldn't have had so much trouble, but Janese is a Fantastic coordinator and I just felt bad for her after reading the post. People don't always hear the reasons things happen and in this case there was a legit reason and there Were other ways that she could have gone... Im not sure what Abraham told her about Janese or who he said was supposed to call her so I can not atest for that at all, but I felt it neccessary to let the people reading know that Janese, Abraham and the doctors are amazing and caring people.