Need Encouragement
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Having waited patiently for several weeks, I called the insurance company this morning to see where I am in the food chain (pun intended) for surgery approval. After being on hold for 45 minutes they said I had the wrong dept and should call Customer Care. Did that; after 1/2 hour waiting they told me a determination had already been made. When I asked what the outcome was, they said I had to call my doctor for that information. Just the tone she used was so discouraging. I called the doctor's office and of course got the care manager's voice mail. Not knowing is the hardest part of waiting. At this point even a rejection would be preferable to the uncertainty; at least they can then start the process of appealing. From you who have been there, what's the best way to handle a rejection without turning to a triple-dip hot fudge sundae? Maybe I'll get a big surprise but I'm not counting on it. I need a hug.