Login issues - Clearing Web Browser Cache and Cookies

[Alex Brecher 10,494]

We've recently received quite a few complaints from LBT members about login issues. We've made some modifications to the forums and request that you follow these directions if you're having login issues:

Instructions on how to clear saved data in Mozilla Firefox PC , Mozilla Firefox MAC, Internet Explorer PC, and Safari.

PC:

Firefox:

1.) While Firefox is open, go to the "Tools" menu and select "Options".

2.) Go to the "Privacy" tab and select the "Clear Now..." button under "Private Data".

3.) Check the boxes "Cache" and "Cookies" than press the button "Clear Private Data Now". Uncheck any other boxes such as "Browsing History".

Internet Explorer:

1.) While Internet Explorer is open, go to the "Tools" menu and select "Internet Options".

2.) In the "General" tab under "Browsing History" select the "Delete..." button.

3.) Select the buttons "Delete Files..." and "Delete Cookies..."

Macintosh:

Safari:

1.) While Safari is open, go to the "Safari" menu at the top and select "Preferences..."

2.) Go to the "Security" tab and press the "Show Cookies" button.

3.) Press the "Remove All" button.

Firefox:

Similar to PC instructions listed above.

1.) While Firefox is open, go to the "Firefox" menu and select "Preferences...".

2.) Go to the "Privacy" tab and select the "Clear Now..." button under "Private Data".

3.) Check the boxes "Cache" and "Cookies" than press the button "Clear Private Data Now". Uncheck any other boxes such as "Browsing History".

[Doddie63 6]

Hi: I have followed the instructions. I have e mailed a few times that I am having difficulty in my e mail. When I get an e mail notification of a response to my post, I click on the link and I am opened to that post, however, when I want to post another answer I receive an automatic answer to log on.

I have checked the box "remember me" and it doesn't. What do I have to do to have the website allow me to answer a post that I have entered from the email link? Doddie

[Doddie63 6]

Just want to post that I followed instructions and my problems seem to be corrected. the website is remembering me. Hope the email link works. Will soon seem. Doddie

[smatyas 0]

This issue happened to me for a while and what I did to fix it is:

I logged in to the site and checked the remember me box.

Then logged off of the website, then went to clear my cache and browsing history.

Then when I logged back on, i haven't had any issues whatsoever.

I repeat these steps any time I need to clear my cache now just incase it is going to happen again.

Hope this helps.

[Doddie63 6]

Hi Thanks your instructions are exactly correct. I managed to find a link that told me what to do and it worked. Thanks for responding. Doddie

[gadgetlady 4]

Will this affect other websites with saved information?

[gadgetlady 4]

I should clarify: if I follow the steps, will other sites for which I have passwords saved, etc. also be cleared?

[Doddie63 6]

No everything remained the same. Doddie

[Sarah.R 2]

Is there a reason the chat isn't working for me today? Any other time it does - By the way I clear the Cookies and history everytime I get off the computer so that shouldn't be the issue

[Alex Brecher 10,494]

Should be working now.....thanks.