Case Manager Rants.

[Crystal Ann Keister 49]

Does anyone else feel like their Case Manager could careless about them? I sent in my paper work after my 6 month weight management requirement from my insurance on Monday 7/18/16. Along with messaging in the portal that I faxed it over and here it is Wednesday and I still haven't heard back saying if they have received it. During my 6 months every time I asked question, I got the same response and no answers. I understand her hands are tied because of the insurance approval process. But I just thought they would be more hands on with communication leading up to the surgery. I'm just frustrated. I have been dreaming about this surgery for 8 months and I am beyond excited to start my new life. I'm afraid not enough information is going to be provided to the insurance company and cause a delay in the approval. Although I am not currently medicated for my medical issues. I have many issues that are causing life to become very uncomfortable and my doctor is holding off prescribing anything until after I have the surgery to see if they rectify themselves with weight loss. I have high blood pressure, and I'm beginning to have a lot of trouble with mobility, my back, my hips, my knees, my ankles, and most of all my feet hurt so bad that walking is very painful. And I don't feel that is being put into the documents to provided to the insurance to express why this surgery is so necessary. What did you provided to your insurance company for your approval, I have United Health Care? Any feed back would be great? Thank you for letting me Rant Crystal.

Current Weight 261, 5'5

Goal Weight 145

Looking at having either the Sleeve or the SIPS procedure

[melvin5ft2 56]

@@Crystal Ann Keister My paperwork was submitted right after I finished all my requirements and it took the insurance company a month to approve me. I started to fear that they weren't going to approve because it was taking so long. I don't know why it took so long and no one will tell you anything in the process other than it is submitted. Its hard not to get anxious and I tried to be patient and was fairly patient the first couple weeks and then as it got to be longer I got more nervous. I pretty much didn't react when I heard the approval because I couldn't believe it at that point. I was expecting it to be denied. So... You may want to find some other thing to think about (if that is possible) for awhile in case it takes as long for yours as it did for mine. It didn't help to hear on this forum that some people were approved in a week. Made me feel like there was something wrong. I guess it just depends on how many they have to look at right now. Good Luck!

[healthier&happier4life 86]

I'm sorry to hear that your case manager is not very responsive. I was very fortunate in that my surgeon's office has a great support team. They always return my calls promptly. I've read that others have had similar problems so I am blessed. I would keep calling them or even stop by the office. Ask them when the paperwork was submitted and when they expect to hear something.