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My surgery scheduler sucks !

barinewbie101

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barinewbie101    5

barinewbie101
Posted

I've been approved for over 2 weeks , and I'm trying to get my surgery date , but I have the surgery scheduler from hell ! She acts as though scheduling my surgery is not within her job description ! Idk what to do I really wanted to have my surgery before my 25th birthday but the chances of that happening are looking pretty scarce .

I've had such a great experience with everyone else in that clinic but this lady has a stick up her butt or something ....I'm thinking of going to the office manager or walking into the clinic to schedule .... U can't ignore me if I'm right in your face ...RIGHT ? I digress !

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doppelganger    54

doppelganger
Posted

I had issues with my surgeon's office staff. A Med assistant called me and told me I would have to have an "EGD with a specialist or I could just opt to have a bypass" like it was no big deal. Threw me for a loop, I had no desire for a bypass and thought my WLS option was over. I ended up calling a GI doc on my own and a week before my GI appt the office manager from my surgeon's office called to tell me all of my preop stuff was about done and wanted to know when I wanted to schedule my sleeve! I told her what had transpired about a month before and she was livid. She said no one should've ever told me that save for my surgeon or his NP. Then I had one more instance with a message not being delivered to the nutritionist and I was done! I spoke again to the office manager and that's how I ended up with direct numbers to the Office manager and nutritionists offices. Please call and ask for the office manager, hear how they stammer. I even work at this trauma center and kept thinking how the hell do they treat other folks? Now they roll out the red carpet when I have an appt! Sometimes Dr's don't know they have an office issue unless someone tells them. You could save someone else some grief down the line.

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FabFatFish    13

FabFatFish
Posted

I am really glad this got worked out for you! :D

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Daniellewi    69

Daniellewi
Posted

I'm a Surgery Scheduler and please remember our job can be very stressful. I'm happy things worked out for you in the end!

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Go To Topic Listing PRE-Operation Weight Loss Surgery Q&A

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    • Aunty Mamo

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      Iʻm roughly 6 weeks post-op this morning and have begun to feel like a normal human, with a normal human body again. I started introducing solid foods and pill forms of medications/supplements a couple of weeks ago and it's really amazing to eat meals with my family again, despite the fact that my portions are so much smaller than theirs. 
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    • BeanitoDiego

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      Oh yeah, something I wanted to rant about, a billing dispute that cropped up 3 months ago.
      Surgery was in August of 2023. A bill shows up for over $7,000 in January. WTF? I asks myself. I know that I jumped through all of the insurance hoops and verified this and triple checked that, as did the surgeon's office. All was set, and I paid all of the known costs before surgery.
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