Had my LAP BAND done on 11-26-2007 in Buffalo, NY at Buffalo General Hospital by Dr. Aaron Hoffman. I've have had no problems what-so-ever and the support from Dr. Hoffman has been FANTASTIC. He is the BEST doctor ever! I would recommend anybody from the Buffalo, Rochester, NY area to have Dr. Hoffman perform the BAND! GREAT DOC!:eek:

So I just called buff gen to reschedule my appt for May 4th and the lady that answered was a complete and utter B****. I had a work conflict so I thought 8 days was plenty to reschedule. She was like so what you leaving town? and I said no I have to work and she was like real nasty... Well how do you know you wont have to work on the next appt I give you.... She was just a jerk. I wanted to hang up so bad and tell her to F off!!! Ughh that staff up there is so ignorant!

Wow... that's a real treat. What is it her biz to know why you needed to change your appointment. You need to start getting names of who your talking to and report this problem. When you have all the facts and names times etc... it makes a huge impact on your complaint. See if we all band (pun intended) we can start to make a difference in customer service in that place. I keep asking the Hoff when he's going to go private practice and I would work to be his office manager (LOL) since I have the skills and the customer service respect that would help make his practice thrive....... I even think the whole staff has a bad attitude right from the LPN, RN down..... I see a lot of attitude and snippy uncalled for comments, eye rolling and discussions between them about patients in front of other patients. It makes my head spin at times.... All I can say is I don't get any of the bull since I won't take one slip of it..... I'd call them out right there and then... make it a point to see the supervisor and report this misconduct and then make a point that if at any time in the future I was not treated the same as before this report was made I would take my report to the higher level...... So don't feel they might subject you to worse treatment cuz believe me if you have the skills and courage to rock the boat DO IT!!

Edited April 26, 201016 yr by LiveLoveLaugh

Rain, you should call back and get her name to report her, or atleast let her know how you felt about how she treated you.

You have the right to change your appt if you want to and NOT give a reason for doing so. You are the patient and not the "inconvenience". The program IS good...the problem is that some of the people working there need retraining.

Wow... that's a real treat. What is it her biz to know why you needed to change your appointment. You need to start getting names of who your talking to and report this problem. When you have all the facts and names times etc... it makes a huge impact on your complaint. See if we all band (pun intended) we can start to make a difference in customer service in that place. I keep asking the Hoff when he's going to go private practice and I would work to be his office manager (LOL) since I have the skills and the customer service respect that would help make his practice thrive....... I even think the whole staff has a bad attitude right from the LPN, RN down..... I see a lot of attitude and snippy uncalled for comments, eye rolling and discussions between them about patients in front of other patients. It makes my head spin at times.... All I can say is I don't get any of the bull since I won't take one slip of it..... I'd call them out right there and then... make it a point to see the supervisor and report this misconduct and then make a point that if at any time in the future I was not treated the same as before this report was made I would take my report to the higher level...... So don't feel they might subject you to worse treatment cuz believe me if you have the skills and courage to rock the boat DO IT!!

Some of them are wishy-washy over there :thumbup:

It would be sweet if Dr H had his own practice. Hell, if he hired me, I would work with him too.

No sh**, i wouldn't take that crap for a minute. their appts dont mean crap anyway, they schedule u for !:00 and you might get seen 3:30 or the doc might leave the building before he sees u. ha, i would definitly get her name and reem her a new one. dammit! im pi**ed off now...

We could always go down there and take it Old School and do a sit-in.. I'll make the picket signs :thumbup:

well i called them today because hoff told me if i wasnt better to have a swallow study done before my next appt on may 4th. well i called to get a script because im not that much better. barb tries calling me back but i was at a meeting at the time. so i call them back and they tell me barb decides to change the test cuz the swallowing study wont show anything and orders a home saturation test instead. and she didnt even talk to me. now id like to know how that test will tell them the position of my band, which is why he said to get it. aaaaarrrrgggghhhhh!!!!!!!!!!!!!!

well i called them today because hoff told me if i wasnt better to have a swallow study done before my next appt on may 4th. well i called to get a script because im not that much better. barb tries calling me back but i was at a meeting at the time. so i call them back and they tell me barb decides to change the test cuz the swallowing study wont show anything and orders a home saturation test instead. and she didnt even talk to me. now id like to know how that test will tell them the position of my band, which is why he said to get it. aaaaarrrrgggghhhhh!!!!!!!!!!!!!!

well its awful funny they did a swallow test on me to see what was going on and it did, and what the hell is a home saturation test. if your not happy val, i would call them back and tell them u want the swallow for your own piece of mind....:scared2:

well its awful funny they did a swallow test on me to see what was going on and it did, and what the hell is a home saturation test. if your not happy val, i would call them back and tell them u want the swallow for your own piece of mind....:scared2:

Also, find out what a Home Saturation Test is and how it would tell if your band is positioned properly... I'm curious to know that.

We could always go down there and take it Old School and do a sit-in.. I'll make the picket signs

lol, u r too funny BG, im in>>>:scared2:

well the home saturation is checking the oxygen level in my blood. i have an appt on the 4th and when hoffman asks me why i didnt get it done, im going to tell him. they piss me off that she changes it without talking to me

well the home saturation is checking the oxygen level in my blood. i have an appt on the 4th and when hoffman asks me why i didnt get it done, im going to tell him. they piss me off that she changes it without talking to me

im confused, what does your blood oxygen have to do with your band being too tight? is something else going on with you, let us know, hope u feel better soon...:thumbup:

id like to know that answer too...lol...must have missed that day in nursing school

id like to know that answer too...lol...must have missed that day in nursing school

I didn't know u are a nurse, i am too, not working but i am an R.N.

yes im a nurse. well i gotthe scriptin themailtoday and it says the test is to see ifsleep apnea is resolved from weight loss....wtf. i want to see that too but wanted to wait till i lost about 5 more pounds