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A bug I'm sure!

Cassie111

By Cassie111, in Website Assistance & Suggestions

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Cassie111    41

Cassie111
Posted

Hi, I have been trying to update my surgery profile for 2 days. I have filled out some new information about my surgeon, and every time I have hit "submit", I am taken to a page that says something like "this page does not exist". I would really like to update my page, so I'm hoping you can help. Many thanks,

Cassie

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Ken S.    162

Ken S.
Posted

Hi there! Can you send me the URL that you're redirected to that says "this page does not exist" please? We'll do our best to figure this out ASAP.

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Cassie111    41

Cassie111
Posted

Hi Ken......be prepared, lol.

http.//search.aol.com/aol/afe?s_it=DNSERROR&q=http%3A%2F%www.bariatricpal.com%2Fpatients%2Fportal%2F3Fdo%3Dsurgeon

IMG_3814.jpg

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Cassie111    41

Cassie111
Posted

Have NO idea if I did this right, I'm not real computer savvy!! Let me know if you need anything else!

Cassie

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Cassie111    41

Cassie111
Posted

I would say I have seen it before, but by no means on a regular basis. I also tried it on the Google browser and same thing, though I doubt it's the same URL. I'll send that later if you'd like.

Thanks for all your help Ken. I hope to get this resolved!

Cassie

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Ken S.    162

Ken S.
Posted

If you could send that URL as well, that would be great! Based on the information so far, it would seem that your ISP is having some DNS issues unrelated to BariatricPal.

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Cassie111    41

Cassie111
Posted

Yes Ken, I am. I get the same URL page that I gave you before. HELP!!!! I would love to recommend my Doctor and give him the recognition he deserves! Thanks for keeping up with me on this!

Cassie

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Ken S.    162

Ken S.
Posted

@Cassie111 Thank you! That last attempt provided me with some information in the logs to try to figure this one out. Will update you as soon as possible.

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Ken S.    162

Ken S.
Posted

57 minutes ago, Cassie111 said:

Yes Ken, I am. I get the same URL page that I gave you before. HELP!!!! I would love to recommend my Doctor and give him the recognition he deserves! Thanks for keeping up with me on this!

Cassie

@Cassie111

I'm doing my best to reproduce the error, but am so far unable to. Can you let me know what surgeon you're attempting to select? And to confirm, when you begin entering their name, do you select his name from auto fill box that appears?

Thank you!

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Cassie111    41

Cassie111
Posted

Hello Ken, I am so sorry that I did not see your last 2 posts until today. I have been in a "terrible" place the last couple of weeks battling depression and severe attacks of NEEDING to eat. I am at my wits end. I feel like I'm on the edge of a cliff and if one more thing snaps, I'll fall. (like gaining weight back). But I ramble.......The name I have been trying to put in is Dr. Emmanuele LoMenzo from Weston, FL. and no, I did not choose him from the drop down box. I will make 1 last attempt today if I can and let you know the outcome. I can't thank you enough for your sticking by me through this "mess". Sincerely, Cassie

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