I finally bit the bullet and decided to try going to a restaurant yesterday for lunch with my mom. We were at the mall and ended up at Red Robin. I have been there a bunch of times before surgery and knew that had some healthy options.

When the waitress came to take our drink order I let her know I do not want anything. My mom orders iced tea. She comes back to the table with my moms iced tea and a big glass of water for me. I tell her that I didn't order any water, and could she please remove it. She gives an attitude. When she comes back for our order, I let her know that I am very nervous because it is my 1st time ordering out at a restaurant since COVID #1, and I also tell her about my surgery #2, and let her know I am nervous about ordering because I want to make sure the order is correct, as I can not eat certain things. She rolls her eyes, starts to talk really fast, and is now rushing us. Mind you there is hardly anyone in the restaurant at this time. It is after the noon time rush. She literally had only 1 other table besides ours.

I decide on the Turkey Burger, ask if its grilled and she tells me yes. I let her know I am on a very strict eating plan, and can not have butter, oil, salt, etc. I want it plain and on a lettuce wrap with tomato only. She asks me if I still want the chipotle mayo and I let her know I can not do spicy anything. I ask what the side options are that are healthy and I chose broccoli. My mom orders the veggie burger with the lettuce wrap, and broccoli as well.

Our food gets to the table. Mine looks great so I take a bite and burn my tongue because it had the friggin chipotle mayo I told them I did not want. I hate spicy and couldn't even do it before the surgery. Upon further investigation, I see that the tomato is missing also. My moms is in a regular bun after she told them she wanted the lettuce wrap. My mom motions to her and she clearly sees her and ignores us. We finally see the manager go by and motion to him. He comes over and we explain what is going on. We let him know about the mistakes and we just want them fixed. My mom even says that it is not the waitresses fault but probably whoever made the sandwiches.

Here comes the waitress again now with our corrected order. She never apologizes, gives us a major attitude, mumbles something under her breath and walks away before we could even check our food. I double check to make sure my order is right, this time their is no mayo on it, but my tomato is missing again! OMG My moms was correct this time. I didn't even bother to ask again because at this point we just wanted to hurry up and eat and leave.

Time for the check....she tells us as she is walking by in a very fast speaking tone that we can check out using the table top kiosk. My mom was buying and always uses cash, she tries getting her attention once again to ask her how does it work, as we only know it to use a card. When we look at the total we knew it was wrong because it was for 2 orders of everything we got. Now my mom is pissed (it takes a lot). She gets up and gets the manager, explains how the girl has been rude to us the entire time, orders wrong, etc. The manager tells us we owe nothing, and we ate for free. He also tells us that he is firing the waitress today. Ummmm ok that is your problem and not for our knowledge, but now at least we know why.

Wow! What a bad 1st experience that was. I am afraid to try other places.

On 6/14/2021 at 9:54 AM, BayougirlMrsS said:

No she didn't. I do the exact thing. I'm paying for a meal and i want it the way i can eat it. Why should she stay home? She wasn't the one with the bad attitude...... If anyone needed to stay home it was the server.

Thank YOU!!!

Bad service all all around! Hang in there - as a person that always needs to adjust the order I frequently do not give any reason just state I need whatever changes and smile... I hate bad service and do not have to apologize as a paying customer.