Can I get some feedback on how long it took your surgeons office to submit the documentation to the insurance?

My surgeons office had all of my paperwork and could submit on 12.21. I received an email on 12.30 (because I had called them) and was told my file would be sent to the person who does the submission. Fine.

On January 11th, I called the insurance company and they had never received anything. So I sent an email asking them to resubmit if they have because the insurance did not have any documentation. If they hadn't, I asked how long would it take because it had been three weeks.

I did get an email back and it said she had mine along with MANY others to submit. I feel like I may have made her mad.

Was it unrealistic for me to expect my paperwork should have been submitted at some point during those three weeks?

Mine was submitted the day after my last required appointment. My insurance approved it two days later.

I would be ticked off at that person, if I were you. She made it a point to make it sound like you were just one of many she

has to deal with, and that is just uncalled for.

My surgery couldn't be done until January, so that's the only reason mine wasn't submitted in December, even though it was ready. And even then, it was sent in the very first week and I was approved within days.

My info was submitted the last day of my appointment and two days later got a call saying that I was approved

Same.... sent in right after my approval appointment

What you don't know is the rest of the story. Was she off for two weeks for the holidays? Was the office closed during the holidays? Was another key person in the office out sick and everyone doing double duty?

Put yourself in this person's shoes. Would you want someone getting angry despite you doing the best you could? Does your surgeon also do other kinds of surgery, some of which may have been urgent?

I'd probably call and ask to speak to the office manager and ask why it's taking three weeks for elective surgery requests. You may find out that the person who is doing the submitting is not doing her job as expected - but you may find otherwise.