We’re excited to announce a brand new version of our free iOS & Android app!

[SandyM 1,956]

Mine is freezing up every few minutes. I'm not getting on as much since the new app. It's just a lot of hastle.

[heav85 123]

Mine dont freeze up.

[Jersrose43 837]

iPhone 5. Every time I post response it freezes and I have to force close the app and restart it.

I also see the same topic posted 4 and 5 times in the timeline.

It's not duplicate posts just repetitive.

Very annoying

Not sure what motivation was. Don't like.

[Georgia 2,908]

Are there known issues with "lock ups" with the new app? Today mine is locking up my phone over and over such that I have to literally push phone off button until it responds. I have iPhone 5

[lsereno 2,525]

One other thing. It says I have 13 unread messages, but I don't have any unread messages and from the web browser, I have no messages. I tried looking at a few messages to get the number to go down, but it still says 13.

l

[auntiemel 275]

Is there a fix coming? This app keeps freezing.

[RenewMe 64]

Alex, I'm logging off for awhile. The app keeps freezing for me as well and the user interface is just not as good as the previous version.

[JustWatchMe 7,117]

It's now freezing on every attempt to read anything. Can't use it now.

[Dr-Patient 830]

Since the "new app," I have NOT been able to access BP as before. I don't see things I normally see:

--I can't see my username link, recent topics, trends, nothing!

--I tried to post one time (only AFTER a LOT of trying to get to something where I could post. But the post didn't post.

--The one page I finally accessed seemed to "'jump."

--When I tap on the BP icon, all I first see is "Browse" at the top; then a list of four BP categories [four basic forums]. I don't see anything else. And clicking one of the forums just shows a list of some comments made there, but it's not at all the usual view.

I only use an iPAD for my 'mobile' access to BP (otherwise I'm on this desk computer or my laptop. No problem there; and I have not yet put BP on my wonderful Samsung phone [Android]). But the new mobile app is not working for me at all.

I'll be on the road for the next two weeks and am only taking my iPad. Sure would love to be able to see BP (for support!!) while I'm gone. Alex, please...take me back to the ol' time way!!

[Julie norton 2,850]

New version keeps locking up. What's going on??

freezing several times a day. Frustrating. Returns me to app page. Jumps a lot. Sigh

[Luvin_Life125 558]

It's now freezing on every attempt to read anything. Can't use it now.

I am having the same issue with the new app. I have tried deleting and re-installing the app without any improvement. I am removing the app until the necessary improvements are made. It is frustrating and just easier to use the browser on my phone instead of the app.

As for the pop up ads and the forum ads, I understand and agree financial compensation is deserved and needed for those who work hard to keep this invaluable resource running. However, offering an option of a paid app would be welcome to many users.

The new navigation and organization is good once I got used to the changes. I do miss the option to read the new threads related to your particular topic of interest easily right upon opening the app. I LOVE the option to choose to follow a topic I have replied to instead of automatically being subscribed.

Thanks for working so hard to keep bariatric pal moving forward and striving for improvement. This forum is a wonderful resource!

[Alex Brecher 10,498]

If possible, please send me your crash reports via email to alex@BariatricPal.com. It'll help us troubleshoot your issue. You can find the crash log for iOS by following steps:

1. Sync your device to iTunes.
   
2. Find the crash log under the path...
   
   For MAC:
   /Users/<YourUsername>/Library/Logs/CrashReporter/MobileDevice/<YourDeviceName>/
   
   For Windows 7 / Vista:
   C:\Users\<USERNAME>\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>
   
   For Windows XP:
   C:\Documents and Settings\<USERNAME>\Application Data\Apple computer\Logs\CrashReporter\<DEVICE_NAME>

[Jersrose43 837]

Would love to know why the post shows up multiple times.

[Julie norton 2,850]

If possible, please send me your crash reports via email to alex@BariatricPal.com. It'll help us troubleshoot your issue. You can find the crash log for iOS by following steps:

• Sync your device to iTunes.

• Find the crash log under the path...

  For MAC:

  /Users//Library/Logs/CrashReporter/MobileDevice//

  For Windows 7 / Vista:

  C:UsersAppDataRoamingApple computerLogsCrashReporterMobileDevice

  For Windows XP:

  C:Documents and SettingsApplication DataApple computerLogsCrashReporter

[Julie norton 2,850]

New version jumps and freezes each time I visit. Please try to fix this. Won't be on as much. Very frustrating