Jump to content
×
Are you looking for the BariatricPal Store? Go now!

We’re excited to announce a brand new version of our free iOS & Android app!



Recommended Posts

Just updated my iPhone to the new version. Can't even use it. It freezes my phone up each time I look at a thread. I guess I won't be logging on except when I'm home now :(

Share this post


Link to post
Share on other sites

Just downloaded new app yesterday and it keeps freezing.

Share this post


Link to post
Share on other sites

I hate to complain as I know that this site is free to me. But I have to agree that I won't be logging on anymore from my cell. It freezes constantly and drains my cell phone battery. I hope there is a fix soon.

Share this post


Link to post
Share on other sites

I hate all the ads and it keeps freezing

Share this post


Link to post
Share on other sites

I downloaded the app on my iphone 4s yesterday; since then, I am unable to use it due to lockups and crashes. I had to try several times to get to this section. I am having to use Safari now.

Share this post


Link to post
Share on other sites

If possible, please send me your crash reports via email to alex@BariatricPal.com. It'll help us troubleshoot your issue. You can find the crash log for iOS by following steps:

  • Sync your device to iTunes.

  • Find the crash log under the path...

    For MAC:

    /Users//Library/Logs/CrashReporter/MobileDevice//

    For Windows 7 / Vista:

    C:UsersAppDataRoamingApple computerLogsCrashReporterMobileDevice

    For Windows XP:

    C:Documents and SettingsApplication DataApple computerLogsCrashReporter

What about android Alex? I don't think it's as bad as the iPhone but it happens enough

Share this post


Link to post
Share on other sites

We should have the app crashing issues resolved later today. We really appreciate everyone's feedback and patience while we troubleshoot the reported issues.

Share this post


Link to post
Share on other sites

Alex it looks like everything is working much better. Thank!

Summer

Share this post


Link to post
Share on other sites

No it isn't. Still freezing

Share this post


Link to post
Share on other sites

We're waiting in queue for Apple to release our next iOS version which allows us to fix these issues. Nothing has been fixed or resolved yet. I really appreciate everyone's patience.....

Share this post


Link to post
Share on other sites

I like the new app and don't mind the pop ups and It doesn't freeze up or crash for me. The only thing I don't like is that some of the ads are almost x rated and I don't like to see them.

Share this post


Link to post
Share on other sites

My apologies. I was able to read two whole threads yesterday without it freezing so I assumed that the problem was fixed.

I was awake about 2:30 this morning unable to sleep and found that it is still freezing. I guess I jumped the gun on that one lol

Share this post


Link to post
Share on other sites

The freezing issue is much better recently on my iPhone. I find it enjoyable again to peruse and not be frustrated. Thanks

Share this post


Link to post
Share on other sites

I'm finding it to be much better too

Share this post


Link to post
Share on other sites

Anyone still having issues with our app ?

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Trending Products

  • Trending Topics

  • Recent Status Updates

    • KeeWee

      It's been 10 long years! Here is my VSG weight loss surgiversary update..
      https://www.ae1bmerchme.com/post/10-year-surgiversary-update-for-2024 
      · 0 replies
      1. This update has no replies.
    • Aunty Mamo

      Iʻm roughly 6 weeks post-op this morning and have begun to feel like a normal human, with a normal human body again. I started introducing solid foods and pill forms of medications/supplements a couple of weeks ago and it's really amazing to eat meals with my family again, despite the fact that my portions are so much smaller than theirs. 
      I live on the island of Oʻahu and spend a lot of time in the water- for exercise, for play,  and for spiritual & mental health. The day I had my month out appointment with my surgeon, I packed all my gear in my truck, anticipating his permission to get back in the ocean. The minute I walked out of that hospital I drove straight to the shore and got in that water. Hallelujah! My appointment was at 10 am. I didn't get home until after 5 pm. 
      I'm down 31 pounds since the day of surgery and 47 since my pre-op diet began, with that typical week long stall occurring at three weeks. I'm really starting to see some changes lately- some of my clothing is too big, some fits again. The most drastic changes I notice however are in my face. I've also noticed my endurance and flexibility increasing. I was really starting to be held up physically, and I'm so grateful that I'm seeing that turn around in such short order. 
      My general disposition lately is hopeful and motivated. The only thing that bugs me on a daily basis still is the way those supplements make my house smell. So stink! But I just bought a smell proof bag online that other people use to put their pot in. My house doesn't stink anymore. 
       
      · 0 replies
      1. This update has no replies.
    • BeanitoDiego

      Oh yeah, something I wanted to rant about, a billing dispute that cropped up 3 months ago.
      Surgery was in August of 2023. A bill shows up for over $7,000 in January. WTF? I asks myself. I know that I jumped through all of the insurance hoops and verified this and triple checked that, as did the surgeon's office. All was set, and I paid all of the known costs before surgery.
      A looong story short, is that an assistant surgeon that was in the process of accepting money from my insurance company touched me while I was under anesthesia. That is what the bill was for. But hey, guess what? Some federal legislation was enacted last year to help patients out when they cannot consent to being touched by someone out of their insurance network. These types of bills fall under something called, "surprise billing," and you don't have to put up with it.
      https://www.cms.gov/nosurprises
      I had to make a lot of phone calls to both the surgeon's office and the insurance company and explain my rights and what the maximum out of pocket costs were that I could be liable for. Also had to remind them that it isn't my place to be taking care of all of this and that I was going to escalate things if they could not play nice with one another.
      Quick ending is that I don't have to pay that $7,000+. Advocate, advocate, advocate for yourself no matter how long it takes and learn more about this law if you are ever hit with a surprise bill.
      · 0 replies
      1. This update has no replies.
    • BeanitoDiego

      Some days I feel like an infiltrator... I'm participating in society as a "thin" person. They have no idea that I haven't always been one of them! 🤣
      · 0 replies
      1. This update has no replies.
    • ChunkCat

      Thank you everyone for your well wishes! I totally forgot I wrote an update here... I'm one week post op today. I gained 15 lbs in water weight overnight because they had to give me tons of fluids to bring my BP up after surgery! I stayed one night in the hospital. Everything has been fine except I seem to have picked up a bug while I was there and I've been running a low grade fever, coughing, and a sore throat. So I've been hydrating well and sleeping a ton. So far the Covid tests are negative.
      I haven't been able to advance my diet past purees. Everything I eat other than tofu makes me choke and feels like trying to swallow rocks. They warned me it would get worse before it gets better, so lets hope this is all normal. I have my follow up on Monday so we'll see. Living on shakes and soup again is not fun. I had enough of them the first time!! LOL 
      · 0 replies
      1. This update has no replies.
  • Recent Topics

  • Hot Products

  • Sign Up For
    Our Newsletter

    Follow us for the latest news
    and special product offers!
  • Together, we have lost...
      lbs

    PatchAid Vitamin Patches

    ×