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BCBS of Il 6 month or no 6 month?
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Hey all!
I'm super new and I am going through the approval process with my surgeons office and I have a quick question about my insurance.
I have BCBS of Illinois, and i'm getting conficting information from them about whether the 6 month medically supervised diet is required before my surgery or not.
I call them and the people on the phone at BCBS tell me YES I have to do the 6 month diet before they will consider approving me but I talked to billing in my surgeons office and she tells me NO I need to get it in writting that its a requirement and accord to the latest policy information regarding bariatric surgery for BCBS of ILL it is NOT a requirement.
So my question is do I go by what the insurance customer service reps are telling me or by what the actual policy info is telling me? October will mark month 3 for me working with this and my surgeon's office wants to submit my surgery through the insurance then for approval and I don't want them to if the insurance company is just going to automatically deny me because I'm not at the full 6 months..Any and all info/advice welcome. Thank you!!