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United Health Care..Is this standard??
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banded_for_life 4 posts
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I just made my first inquiry call to my insurance company (UHC-PPO) to request a status update on my case (approved?, denied? need more inf???). Anyway, the person that I spoke with told me that a letter had been sent out on 10/6 with the information that I was requesting. I asked her why she couldn't just tell me if I had been approved or denied, and she said she couldn't, I would have to wait for the letter. Does this seem normal to anyone. It seems like I have read a number of posts where people have been able to get their status over the phone. Should I take this as a bad sign?? Also, as an fyi, I do know that there is NO exclusion in my policy and that UHC confirmed that they cover Lap Band.
Thanks for any help....
Anne