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Disappointed and pissed
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I needed a place to vent and this is the only place i can think of to do it. Sorry in advance.
Today I called my insurance company (Cigna) to see what the medical director determined about my approval/denial. They denied my claim based on the I had 63 days of nutritional visits instead of 89 days whatever that means. I went to the nutritionist once in August, once in September and once in October. I went for 90 consecutive days, I did my 3 visits. Also, something about medically observed visits, what is that? The customer service representative can't tell me exactly what is necessary to get an approval.
I would like to if I need to start this process over again or if I can do one more visit with the nutritionist as the final visit.
Where the hell do I go from here?
I'm at a lost. And I don't have the patience to wait for when my surgical coordinator has the time to call me with an explanation or solution.
Sent from my iPhone using the BariatricPal App
Edited by Finding_me