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When you choose your surgeon ... you get his team too.
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How does the entire team measure up?
Who is a hospital employee and who is a team member?
These things may play into your overall experience.
People to consider:
Anesthesiologist (THE most important person, he's the guy that keeps you alive). Experience? Employee or team member?
Nurses: Hospital employees or team members? Some companies employ their own nurses, you may not have to settle for staff with little/no English.
Co-ordinator/advocate: on phone or on site?
Aftercare: Is there an aftercare person to answer your questions when you've forgotten everything you thought you knew?
Myself: I recently changed surgeons to get a better team.
Not everything rests in the hands of the surgeon.