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Blue Shield Denial - so upset

Hi All. I started the process in January of getting everything together for gastric sleeve surgery. The surgeons office have me a list of things I needed to do I.e. X-rays, blood tests, psych Eval, EKG, visits with dietician, etc. I was told I needed to see the dietician until she thought I was ready and needed to lose 15 lbs. I saw her in feb, march, had to reschedule April and may and saw her again in June and July at which time she signed me off.

Finally 2 weeks ago I had my sleep apnea study complete and all was sent to insurance.

I got denied because I didn't have "6 consecutive months of medically supervised weight loss program"!!! NOBODY told me I needed that. I even called my insurance back in January and all they said was it would be coveted if deemed medically necessary by physicians.

I'm so upset. If I had known it had to be consecutive of course I would have gone every month! I kept a food diary and everything but had no idea it had to be 6 months.

Any advice?? Do you think they will actually make me start over with 6 more months?? :(

My BMI is 46, I have type 2 diabetes, high blood pressure, moderate sleep apnea, and I'm only 32. I am so ready for this surgery and I just keep crying because this seems so unfair. Nobody told me this throughout this whole process :(

Help !

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I asked for the medical plan details specific to WLS be sent to me. They emailed,mailed and faxed it. I wanted the requirements in hand so I was relying on mysel, not the doctor or the caseworker assigned to me by BCBS.

I work for bcbs of mi and the 6 consecutive months are clearly documented in the medical policy on gastric bypass surgery. I pulled the policy and read plus plenty of my co workers have had surgery so they helped me

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I found it but only because I typed in "blue shield of California medical policies" Yes, it's clearly stated if you know where to find it, which I did not and nobody helped me to find it. This is the part I feel is misleading and unfair.

Anyway, moving on. Hopefully 6 months will go quickly. In the grand scheme of things, not a huge deal but I won't take full responsibility for this error.

I just received an email from the coordinator advising me not to worry about providing past proof. She went on to say that during my initial appointment next week the doctor will ask me about past attempts and document them. That documentation she says is what BCBS requires to verify past weight loss attempts. She also mentioned that she has dealt with my BCBS group in the past and that the doctors documentation was sufficient.

BCBS of NC is changing their policy on the 10th to require 6 months and I read the new policy and it says "frequent, monthly" but not the word consecutive so I'm going to ask the surgeon when I go the 18th. I have 6 months worth in the last year but not consecutive (Sept-Dec '12, Aug & Sept '13). My doctors really trying to help me out too.

Kasey-have you had any dietician visits during months when you did not see the doctor? My doc co-signed the dietician notes when I had missed a monthly dr visit. Just a thought!! Good luck!

I have BCBS NJ, they would not provide me with hard copy of the policy requirements, I had to write them down as they read them to me. However, I had to submit the required documentation to my husbands union benefit office, then it goes to a review board to prove medical necessity. Then to the board of trustees to decide if they are going to open up my benefit. Then the trustees tell the insurance company to pay for my surgery and hospitalization. Quite a circus. Been working on this since December. And still have another 6 months of the supervised weight loss, before resubmitting. And waiting....

I have BCBS federal. It specifically says I have to do 3 months consecutive visits with my PCP for supervised weight loss. The PCP can't be associated with the surgical facility doing my surgery. It's a tough blow. I have had a few set backs myself because of a bad PCP so I understand how disheartening it can be. Talk to your insurance company, have them go over the requirements with you over the phone and send you a copy of your benefits package that explains your coverage. Good thing is you'll still get to have the surgery even if its not when you wanted.

I have BCBS NJ Direct and didn't have to show supervised weight lose for any amount of time. From my first visit to the day I had surgery was only about 2 months.

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