Ok... had my surgery a week ago with the "NOW VERY FAMOUS DR. KELLY" haha

All is good and I can’t say enough about his team... but

When I booked I booked with MBC they told me and advertise that they are "The Official Site". blah blah blah

Not only did I want a certain surgeon, I wanted a particular hospital and hotel as well.

My husband has been in TJ to assist other patients many times and he recommended Florance\Oasis.

When we were picked up the morning of surgery we found out that our reservation had been changed to MI Doctor Hospital

The difference in the cost of these two facilities for operating time is $400.00

MBC said it was the surgeon that changed hospitals. I agree that at that date he was no longer using Florence/Oasis but using Nova for his own bookings.

In one hand I think MBC are somewhat correct in saying that, but thats due to the fact MBC would not absorb the extra fee of $400.00 that Dr, Kelly picks up himself if you book direct. I paid the fee for Florence/Oasis!

I booked Kelly, florence / Oasis and the Grand Hotel. We got 1 out of 3

Also we opted for a better x-ray for the leak test and were taken by Dr. Kelly and Lora themselves to Angeles Hospital. The surcharge of this x-ray was $68.00 and was paid by us and paid directly to the hospital. I think the fee for the leak test at MI Doctor is $38.00

So... do you think I should ask Mexico Bariatric Centre for reinbusement for .... $430.00

If you book with a service, they should absolutely keep you abreast of any and all changes, including additional costs, changes of venues, etc. If I were in your shoes, I would definitely request a refund, as you did not get what you specifically asked for and were not notified of the changes in advance.

I'm with Susan. If any changes were made, after the time of booking, then I feel like whomever booked the surgery-regardless of the reason- is responsible for informing the patient ASAP. I probably would have *freaked* had I arrived to find I was to be at a different hospital and hotel. It's the principle, for me. And if there's a cost difference they didn't tell you about in advance? Absolutely they should be responsible for it.

I knew of the hotel change before we left but I am so pissed at them for not discussing the hospital change. And after thinking about it and discussing it with my husband... they never did tell us the night before. I now remember asking Daniels asst why the questionaire was on MI Doctor Letterhead. He reply was " Thats where you are having surgery".

If I hadnt of asked... I would of found out 14 hours later when we pulled up.

And yes... I freaked.

Its like booking a cruise to the Carribean and going to Alaska.

Both are cruises... just different places.

And in closing... if they contacted us a week or even a few days prior to us leaving... we would of cancelled. Other than the choice of doctors... the choice of Hospitals was VERY IMPORTANT to us.

Thanks for your comment

Look for a pm