I'm in CA and have BCBS PPO. I found out yesterday I was pre-approved for surgery (yay!!) but they also called me to tell me they had assigned a nurse to work with me prior to the surgery. I have a call scheduled from her on Friday.

Has anyone else experienced this? I remember they had a nurse line when I was pregnant with my son and I sort-of remember them wanting me to participate in some sort of pregnancy thing (which I halfheartedly did) but I'm not sure what to expect from this.

Thanks for any shared experiences or advice!

I have a nurse case worker also. We have only talked once but she has me on the right track getting me going. We had a scheduled (phone) meeting this past monday and she went over some questions with me then let me ask all of the questions I wanted (I had a page full! lol) She also was prepared to help me make a decision on a surgeon but I'd already done that. She answered questions about my insurance and what it covered, as well as questions about my hospital stay and so on. From my understanding she will be guiding and answering questions through out my whole process and after surgery as well. Im glad b/c I like the idea of one person keeping up with me instead of a whole bunch of random people. Someone that works with my husband is having his surgery on the 21st and we have the same nurse case worker and I know she was at some of his appointments with him. I havent had any appointments yet so Im not sure how that works.

Thanks for your reply! I was worried they were going to try and find reasons to turn around and deny the surgery!