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Excellus SimplyBlue Plus Silver 10 and in Upstate NY
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Does anyone else have this insurance? On my first visit, the nurse looked at the BMI listed from my primary care dr paperwork(41.9) and said that was all I really needed. I had printed out my paperwork that the insurance company sent me but I felt like I was reading a foreign language, the nurse didn't want to look at the paperwork, she said it wasn't needed because I had a BMI over 40 and some comorbidities. Today (3 weeks later) I went for my 2nd apt with the dietician and she said I've lost the 15 pounds needed and have done all the tests but she didn't sound very convincing that everything was in order. When I got home, I called and asked to the talk to the nurse who oversees everything. She said I've done a great job getting everything done and they are just waiting for my paperwork on psych eval, I did that 1.5 weeks ago. Then she asked if I had an insurance policy that makes me wait 6 months. I said I wasn't sure, that I had asked at first apt for someone to go through the insurance lingo with me. She wasn't helpful. So I still don't know if I need to wait 6 months even though all of my steps are complete once I go to the last required support group meeting tonight.
If you have this insurance, what has your experience been?