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i need help lots of conflicting info from insurance and surgeons office
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i was told I had to do a 12 month weigh documentation with my family doctor and lose a total of 10lbs, this info came from surgeons office stating that this is what my insurance requires, I have McLaren Medicaid. so I do the 12 months in a row I lost a few lbs gained a few lbs thru the 12 months so sept 26th 2014 my doc turns in my documentation well he forwards it to the surgeons office and they send it to insurance, well nothing has been sent in the lady at the surgeons office is rude telling me I have to lose 10 lbs or ill be denied andto continue going to drs each month till I lose 10lbs then she will send to insurance cuz as of now she said ill get denied so ok im going to do that but then I call my insurance and I only had to do 6 months of documentation but had to lose weight each month well I didn't so now I have to do 6 months all over again to possibly get approved. can anyone tell me the right answer please I need help