How can we complete this extensive 6 month program, 7 for me due to a mistake on their part when scheduling but then when I have my 6th and final appointment and prepared to submit my paperwork, they say oh your nutritionist went into labor, we don't know when she'll be back, we don't have anyone to cover for her because she runs all 3 locations in Baltimore, also we have no further information, this will be a waiting game....WTF?!?!?! I have my preparations made, my job is ready, my coverage is ready, my support system is ready, all my supplies and supplements purchased and I should have gotten a date for mid Feb. but now...will i have to just sit n wait quietly for another 6-8 weeks?? How is this fair practice?

Right now, they're sure not meeting my requirements...wish I could punish them for an extra month!! GRRRRRRRRRR

That is horrible and completely unfair! I hope they somehow fix this for you, either have a substitute or something by phone. Please keep your chin up, I hope this all works out for you soon.

Does Kaiser have a patient advocate?

I'm in the same boat with you Keekee. Since we have the same nut.my 6th visit was yesterday, got to check in & was told my appt was canceled. I did not received a phone call nor email. Just was told "oh she is out on maternity leave & there is no one else. After being given the run around I finally got in contact with Kaisers management office. Was told they have someone new coming in BUT she have to be trained. She stated since I'm so close in the program she will try to see if I can go to DC location tomorrow. It's going to be a commute but I willing to do it.

I'm in the same boat with you Keekee. Since we have the same nut.my 6th visit was yesterday, got to check in & was told my appt was canceled. I did not received a phone call nor email. Just was told "oh she is out on maternity leave & there is no one else. After being given the run around I finally got in contact with Kaisers management office. Was told they have someone new coming in BUT she have to be trained. She stated since I'm so close in the program she will try to see if I can go to DC location tomorrow. It's going to be a commute but I willing to do it.

I'm trying to call the number you gave me but it was just a machine. I'm goin insane over here...this is sooo unfair. I will definitely be looking for the patient advocate. I need answers now, I have scheduled days off and everything for my appointment. When are they gonna call with other options, they get one more day before I begin to blow their phones up every hour on the hour..lol.

If they offer me a chance to go anywhere else....I'm going. I will pay a friend to drive if I have to..

Oh...and another thing......medical service providers rely a lot on Press Gainey reviews and other surveys that their administration subscribes to for patient feedback. If you get one in the mail for Kaiser, fill it out and LET THEM HAVE IT! The surveys are there for you to have a voice to an third party. And don't worry about being anonymous. Someone from Administration should respond to you if you provide your name and address.

Also, for anyone having a positive experience...hardworking staff really appreciate it if you actually have something good to say.

Yes, Miss Mac, I can't wait to do the survey & will sign my full name on it.

Oh...and another thing......medical service providers rely a lot on Press Gainey reviews and other surveys that their administration subscribes to for patient feedback. If you get one in the mail for Kaiser, fill it out and LET THEM HAVE IT! The surveys are there for you to have a voice to an third party. And don't worry about being anonymous. Someone from Administration should respond to you if you provide your name and address.

Also, for anyone having a positive experience...hardworking staff really appreciate it if you actually have something good to say.

I agree when they send you that rate their service let them have it. The offices that do a good job appreciates letting them know.

I had to do my nut over! I went to the 6 months then my PCP changed groups and I had to use their nut. Would not accept the one I did. Long and short re did it was sleeved on May 1 2013. I have lost 126 lbs and met my goal weight. Also just got off all diabetic meds. Keep up the struggle girl it is worth it!