So, I've been to this dealer far too many times for issues with my vehicle. Here, you are assigned a case manager so there is consistency with your service and mine has never been particularly customer service oriented. I come in, I am shown to the waiting room with a bit of grunting, one or two word answers to my questions and a long wait time with absolutely zero check ins from him to tell me the progress. My car is (was as of today, argh!) under warranty, so my repairs have been free, but the dealer has never gone above or beyond what I've asked for.

Last week I came in because my auto locks are not locking with the remote and I was about to turn 100k. I needed to document the problem so they would fix it free. It was my first visit in about 8 months but they know me here as my car is lettered with my company name and I ALWAYS get comments. My service guy came out with his usual eye roll and sigh until I stepped out of the car. Can we say attitude change? It was so bizarre and seriously the first time I can attribute being treated differently to my appearance. He happily scheduled my appointment even though I was about to roll my mileage and even though the doors miraculously locked as they are supposed to. (Seriously?)

Today, he came out to greet me with a smile, opened my car door, offered me a free oil change and inspection, noticed my tire pressure light was on and said he'd take care of it. On top of that, he has given me progress checks three times, told me that he was changing two bulbs that were out at no charge and I suspect my car is getting washed, too.

The other guys in the shop noticed that I sell self defense products (stun guns and pepper spray) and I quickly had a crowd of them around me wanting to "play with my toys". Sold three tasers, my car is in order and they didn't tell me a darn thing was wrong after the inspection.

Yeah... Not sure how I feel about the change in attitude.

The parking garage attendant walks over the my car, opens my door and greets me with "hello beautiful". People actually hold doors, look at me and have normal conversations! All the things people without weight issues or disabilities take for granted. Makes the heart a little lighter.