Why are insurance coordinators liars?

[babyleaf 15]

I have been told repeatedly...by more than 3 different people in my surgeons office that my packet was turned in on january 8.... Yeah, that was a long time ago.....and yes I have not received a response because it was never done. I like honesty. They have really pissed me off. How do you deal with liars....I really want to punch this guy in his face....j/k....no, I'm not....lol....help me grow patience...please...

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[Ms skinniness 3,003]

Have you called your insurance company? After they tell you that they haven't received the paperwork, call your doctor's office and ask to speak with the supervisor. Tell them what you've found out and that if they are not interested in having your business, you would like to know so you can go else where..........Then tell the surgeon. I wouldn't let this pass......The bottom line is money....It does make me really really angry when someone lies to me....I am finding more people being dishonest to sell their product.......they're very desperate.....So be proactive and go above the coordinators......

[kcinpa 159]

Check and see if it was mailed to the insurance company or faxed, I had an issue where my dr's office was mailing it, but it had to be faxed to a special number.......

[babyleaf 15]

I am now dealing with a new coordinator as of today. The problem I have is I went in 2 weeks ago, saw the surgeon...got paperwork with my expected date on it...started my preop diet and 2 days ago I discover it was never ever sent out for Approval.....the lie I received was that he did send it out on January 8 but then retracted it this week....that sounds sooooo stupid to even utter....how do u retract an insurance request...over a month alater....and bigger than that, are you still not done with the lies....I have come to the conclusion that maybe the expression "people don't like the truth" may be true for some. It is not for me. Hopefully the new person understands I have no desire to be played with..If I could have picked up my info and left the office yesterday, I would have...I just refuse to start over when I thought this nightmare process was almost over. I knew this process was complicated going in with but this does not seem normal....I just don't get why???

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