Hey everyone! I don't post here very often but I am posting now just as a warning regarding a personal experience I had trying to book a surgery in Mexico with Dr. Sergio Quinones. Since money does not grow on trees for most of us and for those of us who are self pay, we need to try and save money when and where we can. I did not deal with or talk to the Dr. directly. I was only able to talk to his coordinator Henry Cortes. In the beginning, I expressed my interest in getting surgery with the doctor and I was not even asked for the questionnaire. I had talked to several other doctors and they all requested the questionnaire to see if you qualify based on existing conditions, etc. Long story short, I sent in my deposit but later had second thoughts and canceled the surgery. I was told that they were going to send me a refund minus $250 for an admin fee. What I received was a check that bounced and then I owed my bank fees. After all this happened, I learned that a girl who was scheduled to have surgery one day before me had to have two surgeries, four days apart due to internal bleeding. Yikes!! That made me feel glad I did not go with Quinones because that could have been me. So now I've lost money and I want to make sure it doesn't happen to anyone else. Other doctors ask for PayPal or some other form of payment where you can get your money back if necessary but with this group, they require you do a bank transfer. Once that money leaves your bank, it's gone forever. So if you are considering surgery with this group, please think long and hard about it before you give your deposit and do your research. Someone on gastricsleeve.com posted that Quinones has done mini bypasses on some women instead of the full gastric bypass. I don't know how true that is but I thought I'd add it just in case it is true. Just be careful everyone! Surgery is no game and you want to go with someone who is absolutely competent and whose team is also competent and not out to take your money.

I was told before I paid my deposit what the rules were for getting any money back if surgery was cancelled by me or by my surgeon. Actually, I had to initial it and send it back.

People go Into things sometimes and sign whatever without thinking it through. Going into it, No one thinks they are going to back out. I made sure once I heard this and ended up switching surgeons before I ever gave a deposit.

Though, my first surgeons office keeps calling even though I called and cancelled in August only a few days after I scheduled it.

oh my! so sorry that you had that terrible experience.....what will you do to get the money returned to you ? If that coordinator Henry insulted you and caed you all kinds of names.....that is serious...since he clearly represents the surgeon that he works for....perhaps, he did not want to lose his commission and got angry....? I am glad that you told the truth about your awful experience...no person should have to be put down...and hated upon.... have you thought of contacting the embassy to file a complaint ? Mexico 's rules are different and perhaps, they could assist you in having your funds returned and an apology made to you.......have faith...... you will get through this terrible experience....just know in your heart that you have helped and alerted others.......

I had surgery with Dr. Quinones on Nov 30, 2012 and had an awesome experience. He is such a nice man with lots of knowledge. I would do it again in a heartbeat, i'm recovering well, already down 15 pounds without any complications. I'm talking from my personal experience. If I had had any problems trust me I would not have a problem posting them.

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My relative had the same issue with the 'coordinator' of Guillermo Alvarez who is a 'surgeon' in piedras negras,MX...my relative sent the coordinator $1,000[this is the fee that she kept]and refused to return the money to my cousin since the doctor in the USA said that my cousin had a bleeding issue and could not have the operation]

the coordinator stated that Dr. Alvarez refused to return the money.....[the truth is: the coordinator kept this fee]there is no recourse, is something goes wrong in Mexico....who do you complain to ? Apparently,this 'surgeon' has had terrible issues on post op procedures......so happy that my cousin never went to Mexico to have the operation.....he is a student and needs the money returned...but how ? Not even sure who this coordinator is ? No LLC? No BBB?They probably set up a nontraceable 800 phone number and P.O. Box drop and make sure that there is no record of using a credit card....no personal checks....just a bank check or transfer.....what a Racket!!!!!Buyer Beware!!!

Hello Every One,

I am Henry Cortez and obviously my side of the story is the following

We answered all of this Ladies questions, sent her all the appropriate Information and certifications on our Dr

We told her upfront about the Cancelation Fee, 30 days prior to Surgery No Fee

29 Days prior to Surgery $250 Fee

1 week Prior No Refunds and I still to day Stand by this, I am Not an Employee I am Dr Quinones Business Partner and To also clarify this for everyone We are a Business and have cost's, Reserving Hotel Rooms, Operating Room, Surgery date (we only do a maximum of 4 Surgeries per day) Ride from the Airport and other Logistics Incurs a Cost... to Us, we are a Business and have expenses just like everyone else.

We had a situation where funds where not immediately available in our account causing the refund check to bounce, I personally called and explained this offering to re pay fees and refund, but this person Insulted me and started posting all kinds of untrue and negative comments after she said and stated that I could keep the refund and I did, I do not appreciate getting Insulted.

I personally spoke to this person many times for periods over 30 minutes at a time and was polite and serviceable to the best of my abilities

Scheduling a Surgery is not a Game and that is why we Post and explain cancelation fees

I am Glad you had a great experience in Tijuana and Regret what happened

Dr Sergio Quinones is an Excellent Surgeon, Proctor and Teacher of Surgery at the Autonomous University of Baja

This was an Administrative Mistake and When we tried to correct it, all this drama happened

I respect others opinions, we are mostly a referral based Surgery Practice and do not Troll for Patients on these Boards, I respect the integrity of word of mouth experiences and have many Happy Patients and Positive Comments

When yo do a high volume of Patients Issues happen its inevitable, Our Patient Kim had a Hematoma that Dr Quinones did not like due to a previous complication in Surgery to our Patient in the USA so he did a Second procedure to make sure all was well..AT NO ADDITIONAL COST TO THE PATIENT.

Those are the Facts all else is just exaggerated Fiction.

Cheers

Every review ive read on Dr. Q has been great. This is the same negative review on Henry ive read on many forums. Its like come on, they were trying to be reasonable. I am going to visit Dr Qs facility next week (i live in San Diego) and I plan to post about it.

When posting we need to remember to be honest about everything. This woman is hurting the reputations of a reputable surgeon.

Edited November 28, 201510 yr by mgpino

This happened three years ago.

And yet, 3 years later it keeps poppin' up for new comers like me doing research.

ok that name is very familiar. Where what company again?

I don't know if he meant it or not but Dr Q just posted in FB yesterday that he was going to try to track down all the people that lost deposits between 2012-2015 and give them their money back. He said it was all his coordinators doing and he feels bad about it.

Well sorry to hear about your experience. I just had surgery with Dr. Sergio Quinoez in February 2017 and I had no problems what's so ever. In fact I didn't have to leave a deposit at all. When I arrived at his office I paid half of the surgery in cash plus the medication cost and the rest of it I financed which I am paying a monthly payment for nine months.