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Nice Chat With Customer Svc At Bcbs-tx
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longer-life 2 posts
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Mel34 1 post
Yesterday afternoon, I was just bothered by the whole will they/won't they mind game of insurance approval. Now, I realize I can't even submit for another month. I have one more weigh in for my MSWL program requirement.
I called BCBS-TX yesterday and asked her if I had to use one of their Blue Center of Distinction for Bariatric Svc. She put me on hold and came back and said for Bariatric Surgery, no I don't. She told me that it is all up to the policy riders that each employer puts in the coverage. She said our insurance has that requirement for Organ Transplant, but not for Bariatric Surgery. So then I asked her to repeat the requirements so I could make sure I wasn't missing anything. (I'm not. YAY!) I told her that I was stressed out about not being approved and she said that for almost everyone that applies they are approved providing all the requirements are met. She said that 90% of the denials are based on missing paperwork and most of those are approved on the 1st appeal.
She was SUPER nice and patient and I realize that she's not the decision maker, but it did help put my mind at ease a little bit. I know I'm doing everything that I'm supposed to.