I am getting the run around right now and I'm so frustrated. I contacted the surgeon who contacted the insurance who said I had bariatric coverage. Great!

I schedule a consult and get a call a day before saying I'll need to pay out of pocket because morbid obesity is a plan exclusion. I explain to the woman that their office already checked and was told I have coverage.

They called back and this time was told by the insurance that they can't confirm coverage that I have to go through the employer. OK fine. I call the people who manage our benefits and in the end the shuffle me back to someone at the insurance company who hasn't gotten back to me yet. He was working on it and then went on vacation.

I have had to cancel 3 consultations waiting on this. I don't want to lay out the money for the consult because I don't think paying out of pocket is an option right now so a consult would be a waste of time and money.

Any ideas?

I realize I probably posted this on the wrong board.

Anway. I wanted to add two more questions.

The Dr. I want to use is listed as a provider on my insurance but I don't see anything online about Obesity or Bariatric surgery.

Are there more things covered than what is listed online under your plan?