I adore Dr. Thomas R Brown from CBSI in Denver. He's like Mr. Bean in a way. Dry humor, smiling eyes. I really felt at ease. He just sort of casually sauntered in and started explaining things. He answered all of my questions like we had been friends for years. No nonsense, no little rays of sunshine, just honest to goodness truth.

But sadly, that is as far as the good times roll. I had some complications after surgery. At only 2 1/2 months out, my port stitches came loose and Dr. Brown refused to fix it for free. This should have been covered!!! It was less than 90 days out from surgery and typically any complications (surgical errors) are remedied by the MD at no charge. This was not the case. My new MD even agrees that he should have been responsible and liable to fix the port stitches.

I was informed by the billing office at CBSI that since I paid the discounted cash pay price of $9900.00 that no complications would be covered. Yes- I paid cash for this through donations from friends, family and a sizable loan.

This complication fix/refusal was NOT in the paperwork I signed. NEVER in any of the contracts did it say that since I was paying the lowest fee, I would be getting the lowest quality of car and the lowest amount of service.

I have since transferred care to closer to home. I would NOT recommend going to Dr. Brown as a cash pay patient or if you do, get the additional BLIS insurance for cash pay patients that is advertised on this site. If I would have done that, this would not be an issue. I'm going to have to pay an additional $4000 dollars that I don't have to replace the work that should have been covered under the 90 global. This stinks!!! :sneaky:

I found Dr Brown to be nice enough and have had no problems with my surgery (knock wood), but the aftercare was not even an afterTHOUGHT. No calls to check in, and the staffers that answer the phone are cold and quick to get off the phone and the office is pretty impersonal and runs like a factory assembly-line. If I had to do it over, I would not go to Dr. Brown. I had my surgery three years ago and still no one can remember who I am or really seems to care. I paid over $15,000 out of pocket for this? Not impressed. :sad:

Edited July 16, 201016 yr by JeninCO