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Get REAL Humans on big company voice mail jungles

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I work at a very large company, and surprisingly, we are one of many companies who are working on an initiative to bring back the old ways of customer service, by giving an option right at the start of the call to speak with a customer service rep. It's taking much longer than I would think it should take to get this off the ground, but I'm in the telecommunications business, and there are more and more companies who are trying to go back to this kinder, gentler time.

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