Scheduled for surgery next week but my surgeon's staff has disappeared on me. Wtf?

[BrooklynHearted 1]

I'm scheduled for the sleeve on Dec 28th and I'm on Day 5 of the liquid diet but I haven't heard from my doctor's office at all in over a month.

I got a letter from my insurance saying the procedure was approved so I know they already submitted it but they're not responding to my calls or emails. I am supposed to take Pre-Op admission testing before surgery but no one called me to schedule this.

I called the office again just now and was told that the coordinator is on vacation and the other one is out sick so no one can help me. Am I wrong for panicking here????

[SleeveToBypass2023 1,814]

I don't think I would panic just yet, but I would definitely be concerned. My doctor's office had it set up so we scheduled our own pre surgery testing and did it online. As far as anything else, if you have questions about the surgery, recovery, diet, etc then I would route those to your nutritionist and nurses at the office. My coordinator pretty much just worked with the insurance to get the surgery approved, got it scheduled, and gave me a check list of everything I needed to get done. She gave me the websites for the videos and testing I needed to do. And that was it. That's where her job ended.

[BrooklynHearted 1]

3 minutes ago, SleeveToBypass2023 said:

I don't think I would panic just yet, but I would definitely be concerned. My doctor's office had it set up so we scheduled our own pre surgery testing and did it online. As far as anything else, if you have questions about the surgery, recovery, diet, etc then I would route those to your nutritionist and nurses at the office. My coordinator pretty much just worked with the insurance to get the surgery approved, got it scheduled, and gave me a check list of everything I needed to get done. She gave me the websites for the videos and testing I needed to do. And that was it. That's where her job ended.

My nutritionist isn't involved with the surgeon at all. The coordinator and Physician Assistant have been the ones I communicate with for scheduling things. Since I can't reach them, I have no way to schedule this pre-op testing in the hospital so I'm very confused.