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Dr. Clayton Frenzel Dallas/Plano
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I had a VSG on 12/28. My doctor has an outreach office in Texarkana TX, closer to me than his Dallas office so that is where I had my pre-op visits. Surgery went fine and I was released the next day and drove back to northern AR where we live. We set an appointment for 1 month later for follow-up. The day of the appointment I could not travel to Texarkana due to inclement weather. I called his office, left VM asking for another appointment the next time he was there (every second Saturday) but never got a callback. I called again and spoke to an office assistant and was promised a call back, again nothing. As I have had no complications at all, I was not too concerned but after having several episodes of neuropathy/paresthesia of the tongue I called again to see if there might be a connection (B-12 deficiency is isted as a possible cause though I do not have the other symptoms and take 3500 units sublingual each week); spoke to someone in his office; we got cut off- so I tried again and only got VM which I left. Nada, sent a email contact thru his website, and again, nothing.
WTF? I am now 4 months post-op and have never seen him for follow-up. W even discussed having my umbilical hernia repaired after sufficient weight loss. I have lost almost 100 lbs and cannot say enough about his surgical skills as I have not had any complications at all and seemingly have healed completely, I still question my relationship with a Doctor whose office staff at least seems so incompetent at simple office protocol.
Ideas?