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Medicaid *** Customer Service Reps Playing

I understand that everyone needs some type of help and i just like others have medicaid with either molina, meridian, total healthcare, harbor health, United healthcare or etc etc etc.... but when you call and give them you insurance id number and they ask you your basic info name, dob, address, phone and etc etc.... they say what can i help you with today and sooooooon as you say i'm calling to get Bariatric Surgery requirements and all you hear in the back ground is smaaaccckkkk like you irritating them this is there job and they suuucckkk at it so bad then she says well you will need to have a prior authorization form and then when approved we can give you more information then you say i understand that but i just want to know the next step so i can better prepare myself and make sure my primary care physician is on the same page so next the rep says well if your doctor is referring you to weight loss surgery then they should be informed and up to date or you need to seek a new doctor and if you are approved you need find a surgeon and ask him for a new pcp to help guide you through the process so i'm already upset because i had insurance through my job that i was paying for but i was told i qualified for the health market insurance with Department of Human Services so i figured that money could go to my kids and get the free insurance instead of 300.00 a month but with the attitudes you get from the customer service reps with they put the state health card id number in is horrible they act like it comes out there pocket this is another reason why its so many people sick out here they refuse to ask for help because the insurance reps do a crappy job at answering question there upper management needs to call and act like a customer and start firing there reps or put them in a new training class on how to help people instead of how to piss the customer off because if we as the customer knew the information we would not call but i'm sorry to be so long and not get grammer but i was pissssed and upset and need to vent i rather pay and not deal with insurance my Blood pressure has went up 180/118 im on two bp meds and Water pills and i cant believe i let this woman get me mad today

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