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Blue Shield CA not paying for pre-surgery requirements

My insurance has several requirements including a psych eval,6 months supervised diet/exercise. My surgeon also has ordered tests a test that has not been covered - the one where you swallow barium and the pop rocks to make your stomach poof up. BCBS has denied the charges for these services. Any advice?

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    that just doesn't sound right to me. I have BCBS, but MA. They have paid for all of the appointments and test so far (we co-pays).

    Have you called them?

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