Has anyone else had trouble with communications at Hopkins Bayview recently? They were really responsive early on, but I've been trying to get a simple (but relevant) question answered since April. Rotating emails and phone calls a couple times per week, no one ever answers and none of my messages have been returned. It's definitely making me wonder if I'm going to be able to get the surgery before I have to start all over again. It also makes me really apprehensive about having surgery here now. They've got some of the best surgeons around, but if something happens, am I going to be able to reach them?

I'm finishing up my last two requirements in the next couple of weeks, and I'm just not sure how to proceed...or if I'll even have a choice in the matter since I don't know what's causing the lack of responsiveness.

Can you get the insurance to talk to them? When I had a problem with teh gallbladder, the insurance called and asked what the problem was. Things sure changed ... I got chewed out by the surgeon the next the time I saw him but hey ... at least I got the surgery.

Is it near you? If so just go there and speak to the office manager and tell them that you've tried repeatedly to reach them with no response.

Has anyone experienced severe and intractable pain in the feet and legs...a peripheral neuropathy ? And, a mal absorbsion issue after the vsg ?I have been suffering for 11 months.........??

Has anyone experienced severe and intractable pain in the feet and legs...a peripheral neuropathy ? And, a mal absorbsion issue after the vsg ?I have been suffering for 11 months.........??

I think you might get some response if you post a new thread with this question on the vsg main area.

Yes, I've had things like what you are talking about. Neuropathies and the like, started less than a year after surgery.

Has anyone experienced severe and intractable pain in the feet and legs...a peripheral neuropathy ? And, a mal absorbsion issue after the vsg ?I have been suffering for 11 months.........??

Thanks, I hadn't considered going through the insurance company! My next step was definitely to try to arrange my work schedule to be able to stop by the office and stand there like a brick wall until I get an answer, though.

In the meantime, I signed up for an information session at GBMC. I don't see why I can't port my information over there if they're going to be more responsive.

Truth, I'm sorry you're having a rough time and I hope you find a good answer to your questions - I'm still fighting to GET surgery so I don't have much to contribute there.

Oh yeah I asked the insurance company to call them and find out ((((NOTE HOW AND WHAT I AM SAYING))))

that this problem is costing them $$$ because of my getting sick and if I could get a medical reason why there is a problem, I would appreciate it because I missed it.

Follow the $$$. When you point out how much they've spent already and then more, comorbidities, etc. it makes it worth their while and get follow ups in terms of who to talk to about the situation in the insurance company to followup.

Well, that worked - I mentioned switching hospitals. Got two calls back and an email response today.

I'd be careful. Then its all about the money, they want your money for the surgery.

I think we must have had the same surgeon and office manager! Tracy?

Lol! Yep!