I started my contact with this group because they were in my plan and they were the closest to me since I live in a smaller town. I met my Dr. one time and he seemed very nice and I also met my "Case worker" who was suppose to be my support and go between and if I needed her for anything please contact her. Well, since my insurance requires 6 months supervised dieting I started this process and started seeing their nutritionist as well. Unfortunately I have had a few questions regarding insurance and other things and found that getting hold of my "Case Manager" was like pulling hens teeth.

Then last month as part of my work up my cardiac Dr. insisted on a Pet Scan which made him question a couple of spots so he pretty much made me an appointment for a Heart Cath. On August 28th I ended up with 2 stents and I am truly grateful that he pushed the issue. I actually feel better and may not of caught this before a crisis without my cardiologist..

Now the problem became that with heart stents you are on blood thinners and this basically rules out Gastric Sleeve Surgery for at least 3 months and possibly up to a year. Today is the 10th and I have tried every way I know how to contact the "Case Manager" I have called emailed and left voice messages. On Tuesday 8th I even emailed the Dr. and he actually responded and said he would have someone contact me that day and of course....no one did.

I finally just contacted my nutritionalist and canceled any upcoming appts because there is no reason for me to continue to see her until I know when my surgery could actually be expected. I can't afford to keep paying for supervised visits if they aren't counting towards my 6 months. Her visits are 35.00 each and I travel 120 miles round trip to see her.

She responded and said she would let the Dr. know I was having troubles with contact. So I guess we will see.

I think what disappoints me the most is that I was led to believe they were going to be here with me all the way and help and guide me and that has not been the case.

Now I feel guilty and wish I knew how to delete the above post.

They recently let the one girl go and have responded and apologized and answered all my questions.

Can I delete this?

Don't feel guilty. I know what it's like on the being let go end and on the co worker being let go and I have to do all their stuff. Life goes on. Clients still need to be seen. Clients still have questions and concerns.

I am with BMI of Texas also! What's really funny is we had the same "Case worker." I just started calling Aimee for everything. She has always responded to my calls and emails. My surgery is 9/30 with Dr. Englehartd. Good luck!

sleevedtbd I can't wait to hear how things are going for you. Have you lost any pre-surgery? Do you live near San Antonio?

So late responding, sorry! I live in Selma, right on the edge, but of course work in SA. Things are going well, down 30lbs!

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