Were is all my Chattanoogians at?

[*slim* 2]

Heck no! Johnna just stopped returning my calls. I finally got a statement in the mail from Dalton so I am going to call them. I don't know what if anything is ever going to be done about this. I have a feeling I will never see that money.

[Carrie_C 9]

You should call Dalton. They are a lot more helpful than Johnna. She really needs to be replaced. I still haven't gotten my money either, but it's because my insurance is being a pain about paying for some of my fills.

[*slim* 2]

I just don't understand how they have let her keep doing the things that she is doing. Surely we aren't the only ones having trouble out of her.

[Carrie_C 9]

I agree. Everyone else there has been great.

[*slim* 2]

I called Dalton today. It seems that I didn't pay my first program fee. My goodness the fees they charged are outrageous! There was supposed to be a $75 program fee on top of my $20 copay. They didn't use the check that I gave them since I had signed up for Care Credit to pay the big fees. They just put it all on Care Credit. I checked my bank account and the check that I gave them was not cashed. I don't understand how Johnna could sit there looking at my account all of this time and never tell me any of this. I also found out from Brooke that I did actually have a hiatal hernia repair, but that they don't charge any extra for that. She said that my x-rays didn't show it, but when Dr. Ponce went in there to do my band, he found the hernia and had to fix it before he could place my band. I am glad to finally have an answer to the question of my account (even if it's not the answer I wanted).

[Carrie_C 9]

So are you going to get any money back? That is very stupid that he didn't tell you that you had a hernia. You would think a doctor would tell his patient something like that!

[Carrie_C 9]

Oh yea, I found out why my insurance is taking so long to pay for my fills and unfills. Johnna didn't submit all the paperwork to them that they need. So now it is probably going to take at least 90 days before anything is paid. That makes me really mad. My surgery was over 6 months ago and she still has not gotten everything in order.

[*slim* 2]

I'm telling you, they need to do something about her. I wouldn't want anyone to lose a job, but they need to put her somewhere else. Insurance and billing is not her thing. It doesn't make sense that your surger was that long ago and still having problems. I was shocked hen Brooke called me about my situation. To me, that says something when the billing people from Dalton called her instead of Johnna.

[Carrie_C 9]

Yea really. That's pretty bad. I am going to call my insurance today and make sure they have everything they need. If they don't I am going to call Dalton. I don't even want to waste my time with Johnna.

[*slim* 2]

I don't blame you at all. They were so helpful in Dalton. The problem for me was, since my surgery was done in Chattanooga, she still had to speak to someone in Chattanooga. That is how Brooke got involved. I also asked her, when she told me someone would call me back, if she was SURE someone would call back. I don't know if she took the hint that I hadn't been getting my call backs from Johnna. I can only hope so since Brooke called me instead of Johnna.

[Carrie_C 9]

Yea, Brooke seems like the only one to have it together. And Tiffany. I have had to call her a few times. I haven't had a chance to call my insurance company today because I am sick with the flu or something.

[*slim* 2]

I'm sorry that you are feeling bad. I hope that you start feeling better soon.

[Carrie_C 9]

Thanks, I am feeling better today than I did yesterday. That's great that you have lost 28 pounds!

[*slim* 2]

Thanks. The problem with the 28 pounds is, my scale says it, but I can't see it. Thanks for commenting on my weight loss. I am glad that you are starting to feel a little better.

[pioneer1 0]

Hi, Haven't posted in awhile. Finally got my cardio dr and Dr Ponce on same page with me and I am now scheduled for surgery on Dec 18th @ Memorial. I am excited and scared at the same time.

I am totally committed to this life change. I will be starting week 2 (soft liquids) on Christmas. I am working on a special meal for me. Any suggestions for week 2 christmas liquids?