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Will Aetna FAX an approval letter?
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Does anyone know if an insurance company... mine is Aetna... will FAX you an approval letter, if they say they have mailed it but nothing every arrived?
My insurance company told me, on the phone, that my Sleeve was approved on Nov. 14th, and the letter was mailed out. But it has never arrived... and the doctor has not gotten their either.
My surgery is supposed to be this coming Thursday, and all my tests, etc. are complete.
I was wondering... has anybody heard of asking the insurance company to FAX you and/or your doc a copy of the letter that was supposedly sent? I believe that they are STALLING me, they have given me such a hard time already.
Or would it be better to ask the surgeon's office to call and have a copy faxed to them??
I can't have the surgery if I don't get the letter, I do not TRUST the insurance companies as far as I can throw them.
tahanks for any information that you will share.