Jump to content
×
Are you looking for the BariatricPal Store? Go now!

Recommended Posts

Posted (edited)

I wanted to see if anyone else has had similar issues with CHI Franciscan in Federal Way, WA. Google reviews indicate this might be a common issue.

First everyone there has been incredibly nice and they were very helpful in getting my pre op requirements scheduled and completed. That part was a breeze. I completed everything March 15th. 4 weeks ago today. I was told they would submit as soon as they got the psych eval which was done 3/15.

3/20 which was the next Wednesday I was told they had everything and would submit to insurance 3/21 and that I should have an approval and a date in 2 weeks or a denial but I would know either way. They assured me they would call me. I have to date not gotten a single call from them. I've had to make calls.

3/27 I called my insurance and they hadn't gotten anything. I called back to the surgeon's office and they said they had sent it but since the insurance hadn't gotten it they would resubmit.

4/5 I found through my online portal for my insurance company that my insurance had approved my surgery. Last Friday I thought I would have a date by now.

I hadn't heard anything by Wednesday 4/10. So I called my insurance. They told me they had both faxed and emailed my approval to the surgeon's office. I called the surgeon's office and the receptionist said I had to leave a message with the coordinator so I did.

I gave her until today to return my call and she did not. I left her a voicemail early this morning and again late this afternoon. No return call. I understand they are busy but this is frustrating to not get a call back to let me know if they received it or not.

I hear people getting dates pretty quickly after insurance approval so I feel like this is abnormal but I could be wrong.

Their website says "We can usually schedule surgery immediately upon approval of insurance or after financial arrangements are made. When we obtain approval, we will contact you to determine if and when you are ready to schedule surgery. From that time, surgery can be within the next two months or at your convenience."

I thought once my insurance approved it I would get a date fairly quickly not be stuck waiting for returned phone calls

Edited by starladustangel

Share this post


Link to post
Share on other sites
I’m sorry you are having this issue. I wish I could advise you of what to do but I have similar issues w my dr. His office would go days without returning my calls. I complained to the office manager and things got better.

I used to work there when I lived in Auburn. But the dept I was isn’t related to bariatrics.

Share this post


Link to post
Share on other sites

I had my surgery through the same clinic. It took forever to hear back from them. My surgery was almost 3 months to the day from my approval. I have an idea they are very back logged.

Good luck!

Share this post


Link to post
Share on other sites

Keep pestering them! Ask to speak to a manager. Tell them that their staff are not following up on what they specifically said they'd be doing, which is staying in contact with you. Be assertive and make several calls if you have to. At the very least they'll stop giving people the expectation that they'll communicate with them in a timely manner.

Share this post


Link to post
Share on other sites

Thank you for sharing your experiences.

I called again Monday 4/15 and they finally returned my call. Only to say "we don't have your approval you need to call your insurance and have them fax it again."

Called BCBS and they refaxed it saying the surgeon would have it by the end of the day. Didn't hear anything back.

Called Tuesday 4/16 and left yet another voicemail. Finally got a call back at 5 pm saying they had gotten the fax and would have the surgeon sign off on it and call me back to schedule a date.

It's now Friday and of course they haven't called me back. It's now been 2 weeks since my insurance approved my surgery and I still have no surgery date.

I see people getting a surgery date relatively quickly after approval so this is ludicrous to me. I'm going to have to call back today yet again because I feel like if I don't call then nothing will happen.

Share this post


Link to post
Share on other sites
5 hours ago, starladustangel said:

Thank you for sharing your experiences.

I called again Monday 4/15 and they finally returned my call. Only to say "we don't have your approval you need to call your insurance and have them fax it again."

Called BCBS and they refaxed it saying the surgeon would have it by the end of the day. Didn't hear anything back.

Called Tuesday 4/16 and left yet another voicemail. Finally got a call back at 5 pm saying they had gotten the fax and would have the surgeon sign off on it and call me back to schedule a date.

It's now Friday and of course they haven't called me back. It's now been 2 weeks since my insurance approved my surgery and I still have no surgery date.

I see people getting a surgery date relatively quickly after approval so this is ludicrous to me. I'm going to have to call back today yet again because I feel like if I don't call then nothing will happen.

The last time I called I got a little short on their answering machine. I was called the next day to schedule.

I waited 8 weeks from the day I was approved until my surgery. Was approved December 17th and had surgery Feb 25th.

Hang in there, it should be soon!

Share this post


Link to post
Share on other sites
5 hours ago, starladustangel said:

Thank you for sharing your experiences.

I called again Monday 4/15 and they finally returned my call. Only to say "we don't have your approval you need to call your insurance and have them fax it again."

Called BCBS and they refaxed it saying the surgeon would have it by the end of the day. Didn't hear anything back.

Called Tuesday 4/16 and left yet another voicemail. Finally got a call back at 5 pm saying they had gotten the fax and would have the surgeon sign off on it and call me back to schedule a date.

It's now Friday and of course they haven't called me back. It's now been 2 weeks since my insurance approved my surgery and I still have no surgery date.

I see people getting a surgery date relatively quickly after approval so this is ludicrous to me. I'm going to have to call back today yet again because I feel like if I don't call then nothing will happen.

I see you have the same Dr I had. I only waited 2 months, I see I said 3 earlier.

Mine was so long because they were on vacation for Christmas.

Keep on calling them and it should be soon!

Share this post


Link to post
Share on other sites

I called this morning and again this afternoon. I probably sounded a little short on their machine as I said I need to know when this is moving forward as I have to arrange time off work through our short term disability and childcare for my two year old. I work for an insurance company and try to be nice when calling places but my patience is a little thin.

6 hours ago, gabybab said:

The last time I called I got a little short on their answering machine. I was called the next day to schedule.

I waited 8 weeks from the day I was approved until my surgery. Was approved December 17th and had surgery Feb 25th.

Hang in there, it should be soon!

Share this post


Link to post
Share on other sites

I know it is really frustrating. They told me they had to put it in Dr Anwar's desk for approval as well.

It seemed I would never have surgery and now I'm two months post-op.

I'm sorry it is taking so long, I know the frustration. Hopefully your voice mail will get then to do something and schedule you!

Best wishes!

Share this post


Link to post
Share on other sites
On 4/19/2019 at 8:31 PM, gabybab said:

I know it is really frustrating. They told me they had to put it in Dr Anwar's desk for approval as well.

It seemed I would never have surgery and now I'm two months post-op.

I'm sorry it is taking so long, I know the frustration. Hopefully your voice mail will get then to do something and schedule you!

Best wishes!

I called yesterday and they told me he's been busy with surgeries so may not be able to review it until Wednesday. :(

Share this post


Link to post
Share on other sites

I finally got a date today of June 3rd

Sent from my SM-G960U using BariatricPal mobile app

Share this post


Link to post
Share on other sites
3 minutes ago, starladustangel said:

I finally got a date today of June 3rd

Sent from my SM-G960U using BariatricPal mobile app

Yeah! I'm happy for you! Ps if you need Protein, check Walgreens. I was in there and they clearance a whole bunch and was 90% off.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recent Topics

  • Most popular:

  • Recent Status Updates

    • veisor  »  Panda333

      Hi!
      Thank you for replying.   It means the world to me.  It also confirmed what I been feeling about which procedure to choose.   I fall into the category as you do and elected the sleeve as it seemed to be less invasive and recovery would be better and faster,  however I am so afraid to regain the weight back since I rarely eat and obesity runs in my family.   I have two siblings that had the bypass and they have been successful.  My sister was in the high 400's and is about 140 now and has been for several years since her procedure.  I guess I felt that the sleeve would allow me to have more control, however I realized that I can't control my genetics and that is one of the biggest reasons that I am here.  Yes, I have not always made the best choices but trust me when I say that I have been on the loss and regain + more rollercoaster weight ride for yrs! I have spent so much money as I am sure you have as well as many others who are going through this.  It is not easy and anyone who thinks this is a copout is crazy!!! This has been harder than anything I have done including hiring a personal trainer to kick my butt in the gym! And still with all the gym hours, clean eating "not to mention the clean eating cost" I knew it was time that I moved to the next step to finally be who I know in my head and heart cause when I see myself in the mirror,  well let's just say is not the girl I see in my mind. 
      So thanks again for your reply and I hope that we can keep in touch through our journey. 
      😊
      · 0 replies
      1. This update has no replies.
    • AggiG

      · 0 replies
      1. This update has no replies.
    • Pookeyism

      I'm going in for a sleeve revision October 4th. It worked well for me, and I am not back to my starting weight. However, a revision is strongly encouraged at this time (there are additional medical issues). I have decided to forgo the insurance process, even though I know I would eventually be approved. "Eventually" is the key issue here. I have a small window to create this to where it will not impact my work or home life as much, and waiting for the insurance approval would take over a year.
      · 0 replies
      1. This update has no replies.
    • ms.sss

      I just read @BoredCW's status post and also want to lament the loss of my butt.  Looking at me the side, my back is basically flat from my neck to my knees.  My jeans have lovely fabric folds draping from my backside from lack of filling.
      Two days ago, I was sitting on a worn couch at the gym and I could feel the springs and count how many I was sitting on.  Told the Kid and she said she wants to find her childhood alphabet fridge magnets in the basement to spell out words and have me sit on them and do some "butt-braille-reading" 😂
      · 5 replies
      1. FluffyChix

        HI-LAR-ious! I love your kid!!!

        Yeah, we all suffer from noassatall syndrome. :(

      2. 2Bsmaller18

        Yes. I think the spandex in jeans is the only thing that helps keep the sag below the pockets form looking ridiculous. Even leggings wrinkle there.

      3. ms.sss

        Ah, our disappearing collective butts.

        I am seriously considering changing my plastics plan. I am booked for an arm lift in December, but my summer obsession with arm exercises has improved the look of them quite a bit to the point that I think I may hate my butt more than my arms. Should I do a butt lift instead?!?! In conjunction with?!?!?

        I am trying to cultivate an obsession with butt exercises but its not working so far...

      4. 2Bsmaller18

        I don't think you could do both at the same time. For me personally it's arms. I have granny wrinkles down to my elbows. I can always dover my body with tshirts, pants, etc but unless I wear long sleeves my arms are an issue. I also can't wear a small enough jacket since it fits everywhere but too tight in the arms. They measure around 13.5 inches. Can you compromise and get the smaller arm lift. I don't know if that saves much $ or recovery but if your arms improved that much maybe just a tweek will work?

      5. ms.sss

        The difference in price for a mini arm lift and the full arm lift at my surgeon is less thank 2K and probably not worth the savings. May as well pay the extra bit and get the full arm lift as my sag also reaches my elbows. You are right though, my arms see the light of day way more than my butt does...I'll have to see if the continued butt exercises will change my mind down the road (but it's looking more and more that a butt lift is in my future)

        P.S. At the beginning of my 2 week pre-op diet, my upper right arm measured 17.75 inches in circumference. Now its 10. And that is with the extra skin still.

    • BoredCW

      On the 3 week plateau from hell.. It seems like an endless desert with sand dunes that represent the 1-2 pounds gain then dropped from day to day. Met with my weight loss group tonight and was told its normal. That this is sometimes like a step, plateau then drop, plateau then drop. Only for the plateau's to go on longer the farther away from the surgery date I get. Much like EDM, I can't wait for the drop. 
      On top of it all, I lost my ass. Seriously.. its gone. All that cushion that I enjoyed lounging on eating what ever I ate, watching what ever was on the computer or tv... is gone. That glorious support system is vamoosed. I know this because my ass (tailbone) hurts all the time. I'm sitting on bone now and its sore. I am my own literal Pain in the Ass! (My family would say whats new, but who cares about them.. my butt hurts.) I have yet to bring a pillow with me everywhere I go to sit on, but I'm getting ready to as I sit for my job working on computers. So far losing the weight is a Pain. I hope it gets better. 
      · 2 replies
      1. ms.sss

        Hang in there, the plateau will end eventually. Also I feel you on the butt thing.

      2. FluffyChix

        I have a butt pillow. I'm not proud. :D

        The plateaus suck!!!! Keep the faith and motor on!

  • Trending Topics

  • Together, we have lost...
      lbs
    ×