Help for user Orchids&Dragons

[sillykitty 10,706]

Alex or anyone else on the BP team ... can you please look into what has happened to the user's account @Orchids&Dragons?

She has tried to log in and gets the message she is banned. That makes no sense, as she is an extremely positive and helpful member.

[FluffyChix 17,410]

Oh no!!! She's such a sweet and helpful contributor!!! This has to be a random error message!!!! She's one of the good guys and is always positive and uplifting!

@Ken S. and @Alex Brecher please please purty please tell us this was an accident? *sobbing in my fat free high Protein milk*

[Alex Brecher 10,494]

I just logged in to her account to test. No problem. I don’t see where she’s seeing anything about being banned.

[tinaattanasio 11]

I had that message once before as well! I dont know what fixed it.

Sent from my SM-N950U using BariatricPal mobile app

[Jazzy1125 1,008]

I hope she comes back soon.. always useful and helpful information!

[ElectricBoogaloo 337]

44 minutes ago, sillykitty said:

Alex or anyone else on the BP team ... can you please look into what has happened to the user's account @Orchids&Dragons?

She has tried to log in and gets the message she is banned. That makes no sense, as she is an extremely positive and helpful member.

Hear! Hear!

[FluffyChix 17,410]

Save Ferris @Orchids&Dragons!!!

[sillykitty 10,706]

Thanks @Alex Brecher

@Orchids&Dragons still can't log on. This is what she sees when she tries to log on

[Ken S. 162]

Thank you for the screenshot, Looking into what this could be right now.

[ElectricBoogaloo 337]

43 minutes ago, sillykitty said:

Thanks @Alex Brecher

@Orchids&Dragons still can't log on. This is what she sees when she tries to log on

Those Reward Points, though!! A sign of major contributions! Go @Orchids&Dragons!😊

[FluffyChix 17,410]

6 minutes ago, Ken S. said:

Thank you for the screenshot, Looking into what this could be right now.

Thank you so much @Ken S. and @Alex Brecher for puttin' on your work clothes on New Year's Eve to help one of our friends!!! You guys rock!

(and so do the Zeroodles I got in the BP store...)

[FluffyChix 17,410]

Maybe somethin' just happened, cuz now I'm getting this message again:

[ElectricBoogaloo 337]

@FluffyChixI also got that message a couple of posts ago.

[sillykitty 10,706]

Update from @Orchids&Dragons

It appears to be an app issue. She can log in on a computer, but not on her phone. She would still like to have it fixed, obviously, since she is nearly always on the app vs. a computer

[Ken S. 162]

1 minute ago, sillykitty said:

Update from @Orchids&Dragons

It appears to be an app issue. She can log in on a computer, but not on her phone. She would still like to have it fixed, obviously, since she is nearly always on the app vs. a computer

Thanks for the update! I've sent her an email as well, if you could let her know, we'd love to help her out to get this fixed!