Alex or anyone else on the BP team ... can you please look into what has happened to the user's account @Orchids&Dragons?

She has tried to log in and gets the message she is banned. That makes no sense, as she is an extremely positive and helpful member.

Oh no!!! She's such a sweet and helpful contributor!!! This has to be a random error message!!!! She's one of the good guys and is always positive and uplifting!

@Ken S. and @Alex Brecher please please purty please tell us this was an accident? *sobbing in my fat free high protein milk*

I just logged in to her account to test. No problem. I don’t see where she’s seeing anything about being banned.

I had that message once before as well! I dont know what fixed it.

I hope she comes back soon.. always useful and helpful information!

44 minutes ago, sillykitty said:

Alex or anyone else on the BP team ... can you please look into what has happened to the user's account @Orchids&Dragons?

She has tried to log in and gets the message she is banned. That makes no sense, as she is an extremely positive and helpful member.

Hear! Hear!

Save Ferris @Orchids&Dragons!!!

Thanks @Alex Brecher

@Orchids&Dragons still can't log on. This is what she sees when she tries to log on

Thank you for the screenshot, Looking into what this could be right now.

43 minutes ago, sillykitty said:

Thanks @Alex Brecher

@Orchids&Dragons still can't log on. This is what she sees when she tries to log on

Those Reward Points, though!! A sign of major contributions! Go @Orchids&Dragons!?

6 minutes ago, Ken S. said:

Thank you for the screenshot, Looking into what this could be right now.

Thank you so much @Ken S. and @Alex Brecher for puttin' on your work clothes on New Year's Eve to help one of our friends!!! You guys rock!

(and so do the Zeroodles I got in the BP store...)

Maybe somethin' just happened, cuz now I'm getting this message again:

@FluffyChixI also got that message a couple of posts ago.

Update from @Orchids&Dragons

It appears to be an app issue. She can log in on a computer, but not on her phone. She would still like to have it fixed, obviously, since she is nearly always on the app vs. a computer

1 minute ago, sillykitty said:

Update from @Orchids&Dragons

It appears to be an app issue. She can log in on a computer, but not on her phone. She would still like to have it fixed, obviously, since she is nearly always on the app vs. a computer

Thanks for the update! I've sent her an email as well, if you could let her know, we'd love to help her out to get this fixed!

Big thanks to @Alex Brecher and @Ken S. for all their help, and @sillykitty, too! I'm baaaack!