Disappointed with Bariatric Pal store

[lsmith715 55]

I thought I'd order my calcium citrate through the store. It's almost a month and it still hasn't shipped. I've tried to call almost daily and no one ever answers the phone or returns voice mails. It took my opening a paypal dispute and claim to get a response from them. I was told a week ago they would be shipped and still nothing. Then I was told it would ship by xmas eve. Still nothing. I finally asked for a refund. It's very disappointing because the store really does have a lot of things but I don't think I'll be putting my trust in them again.

[liannatx 897]

I think the Christmas mail and gifts have the postal service, FedEx, trucks, etc... bogged down this time of year. I haven't ordered anything from here, but I have a list of things I want.

[borg/assimilated 576]

Just (hopefully) cancelled my order via email. I can wait no longer for my Calcium chewy bites as I've been out for over a week and the order I placed with Bariatric Pal Store was placed 11/30. Too long to wait even with a discount.

[lsmith715 55]

The delay wasn't shipping services. They never shipped them. I placed my order 12/6 and thought I was waiting a long time. Ridiculous.

[ProudGrammy 8,322]

store does have a lot of things- don't think I'll be putting my trust in them again.

hmmmm

@@Alex Brecher

can you look into problem with receiving items from the store

thanx

kathy

[wannaBthinsoon 1,634]

Yeah, that seems odd. I got my orders just fine.

[goblue9280 481]

Placed an order Black Friday weekend, but they sent me the wrong Multivitamins... I have been waiting since then for the right ones to be sent. Just got the shipping confirmation Tuesday. So it will be nearly 4 weeks from my initial order before I finally get the correct Multivitamins (assuming they are the correct ones this time.)

I think I'll stick to getting them from my doc from now on as the prices are similar.

[ssflbelle 829]

Part of the problem may be due to the fact that the warehouse is moving from New York to Michigan. When I ordered my items in Oct I got them within 5 days. I am sure moving a warehouse from one state to another involves a lot and may be causing the delay.

[Alex Brecher 10,496]

I'd like to personally apologize for the unacceptable delay with many orders that were received over the last few weeks. As some of you are aware, we moved warehouses from New York to Michigan. It's taken us (much) longer than we expected to get organized and unpacked. The holidays and many other factors didn't help us either. Our new facility is almost completely automated. This will help us eliminate wrong product shipping errors. This also means that we need to weigh, measure and barcode every single product we moved. We're about 80% done with this process. We should have notified customers that there might be a delay with their order. My sincerest apologies! We plan on making things up to customers that received delayed orders. You'll receive an email from us in the near future with further details. Once we are settled in completely, all orders will ship out same or next business day, guaranteed. Please email store@BariatricPal.com for any specific order inquiries. Looking forward to a great 2016!

[MrsKarenC2008 622]

I personally have ordered several times from the BP store and have had nothing but great service and speedy shipping ...

I firmly believe Alex's response was right on the nail ... ( I mean he's the boss, right? )

Don't give up on the store!

They have so many great things for us and I'd like to keep them around!

[Robin Leighbuchanan 48]

I am still waiting for my order, however I understand the move and how difficult it is to get a new system in place. I'll be patient, as long as they do respond to me. I ordered Multivitamin Patches and Calcium patch. Hopefully I'll see them fairly soon.

[Alex Brecher 10,496]

I am still waiting for my order, however I understand the move and how difficult it is to get a new system in place. I'll be patient, as long as they do respond to me. I ordered multivitamin Patches and Calcium patch. Hopefully I'll see them fairly soon.

Just tracked your order and it's arriving later today (Friday 1/8.)

We are almost 100% back to normal now and most orders are shipping same day or within 24 hours of receipt.

Thanks to all of our members that have had the patience to work with us through these small growing pains!

[Robin Leighbuchanan 48]

I certainly appreciate your quick response, Alex. I'm looking forward to using these Patches as opposed to chunky pills. Thanks again.