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What do you do when your coordinator is avoiding you?

NotLookinBack

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ladybug112000    114

ladybug112000
Posted

Good for you!!! I think you took the right step in getting this done. Let us know what you fine out tomorrow. The email sounded great and truthful. All you are asking is to be treated fairly. That is what we all want.

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Bellanthin    112

Bellanthin
Posted

My paperwork was submitted to insurance for the second time last Tuesday.. I called insurance on Friday to check the status and I was approved. So I called and emailed my coordinator with the good news. I emailed her again Monday.. No response to any of the calls or emails I sent. So I called her first thing this morning to ask ifs head received my messages and the insurance approval.. All I got from her was yes I got them.. Then she tells me I have to wait until she sees if the insurance sent over the approval. (Which they did as of last Wednesday.. I called and asked)

She won't schedule anymore of my appointments.. Won't give me a surgery date.. Ughhhhh.. I am so frustrated.. I just want to know what's going on! I know they are busy and part of it is me being impatient and super excited to start my new life.. But the other part is I seriously think she's avoiding me.. :(

going through the same thing

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NotLookinBack    164

NotLookinBack
Posted

going through the same thing

Hang in there darlin.. It's hard.. I'm not going to lie.. this has been one of the most stressful things that I have done.. just know that we will and can get through this.. eventually ;)

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NotLookinBack    164

NotLookinBack
Posted

So I talked to Amy.. And it was a waste of 20 minutes.. She just reiterated everything I already knew. :(. Upside though I have my first appointment with the surgeon on August 1st.. Still have to get the EDG scheduled then I can have my date.. Soo still in the waiting game

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ladybug112000    114

ladybug112000
Posted

You are at the exact spot I am at! Waiting in an EDG date, then surgery date. I'm sick to death of waiting. I am a teacher and this was supposed to be done before school started. Doesn't look good!!!

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NotLookinBack    164

NotLookinBack
Posted

You are at the exact spot I am at! Waiting in an EDG date, then surgery date. I'm sick to death of waiting. I am a teacher and this was supposed to be done before school started. Doesn't look good!!!

I feel ya.. I wanted to have it done before my kids went back to school and before the tail end of August because my daughters birthday is Sept 7, I didn't want it close to her birthday just in case something went wrong. I am a planner darnit.. I need to know so I can plan the rest of my life around it.. ;D

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Janice T    8

Janice T
Posted

Having worked in several medical settings I can see both sides. I am also waiting for a call from the coordinator. I will call again Monday. It could be your coordinators hands are tied, ie., operating on her bosses orders to not schedule until she has a hard copy of the approval. I can't tell you how many times my patients gave me incorrect information.

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NotLookinBack    164

NotLookinBack
Posted

Having worked in several medical settings I can see both sides. I am also waiting for a call from the coordinator. I will call again Monday. It could be your coordinators hands are tied, ie., operating on her bosses orders to not schedule until she has a hard copy of the approval. I can't tell you how many times my patients gave me incorrect information.

The insurance company called them and gave them my approval number while I was on the phone.. so I know that they had it. Oh well it is what it is.. all I can do now is wait.. and hope and pray that when I go on 8-1 they will go ahead and schedule then..

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fp9107    121

fp9107
Posted

Sometimes the coordinator that was handling mine was a couple of days getting back to me. I actually knew that I was approved before my doctors office did. Even after I faxed the approval letter to her it was probably another week before I got my surgery date. I know it is frustrating but keep trying and hang in there.

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NotLookinBack    164

NotLookinBack
Posted

Sometimes the coordinator that was handling mine was a couple of days getting back to me. I actually knew that I was approved before my doctors office did. Even after I faxed the approval letter to her it was probably another week before I got my surgery date. I know it is frustrating but keep trying and hang in there.

Thanks! :D

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