Fill Centers USA, Wait Time

psalm20 · January 30, 2009

I have been banded for about 15 months now. Until recently, I lived in Texas and drove about an hour away to Dr. Eijsink for fills. The usual wait for a fill was maybe 10 minutes, sometimes less than that. She was quick and thorough, and I was quite satisfied. Now that we've moved to NC, though, I had to find a fill doc nearer to our new home and called Fill Centers USA for a list of their fill docs. They found me a place not too far away, about an hour and a half away. I made the appointment, and for the first appointment I was told to come 15 minutes early to fill out paperwork, which I did. Then I proceeded to wait......over an hour before I was taken to the back. After some initial questions and my weight, blood pressure, etc. were done, I went into a room and waited again. It was TWO HOURS after my appointment time when I was finally seen by the doctor. When he did come in to do the fill he did a good job and seemed thorough. It is still early on, and I'm still not eating solids so can't tell for sure if this fill is sufficient, but I expect that it will be fine. The problem I had was with the wait. I think anything over 15 minutes is unacceptable, and if I have to wait that long again I will cancel and insist that I not be charged. My time has value, and as a fellow professional, they wasted about $300.00 worth of my time that day. When I spoke to the people at Fill Centers, who called me for feedback the next day, they indicated that they were aware there was usually a wait time at that doctor, but they certainly didn't inform me about it when I called. I would appreciate the people at Fill Centers taking note of this thread. You have the ability to let people know what they are in for. Some people may choose to sit and wait anyway, but others won't waste the drive time and will choose another option.

For those of you looking for a fill doctor, wait time might be another question you add to the list when you are inquiring for a fill.

Kristine, North Carolina