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I talked with the office insurance coordinator yesterday and she said she had submitted my paperwork to insurance for prior approval. This morning I called the insurance just to make sure they got it all and are working on it. The lady there says what they submitted doesn’t need prior approval and then said the code was wrong…. I left a message for the insurance coordinator but I’m just so frustrated! I just want to get my surgery done! Any advice?

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Keep pushing the surgery center and the insurance folks. Mistakes are common and getting the run around is common. Stay calm; no one wants to help someone who is unpleasant (this is hard for me!). Just keep checking in with them to see what you need to do (usually there is nothing you need to do, they have to fix everything behind the scenes, but if you ask them what they need, then you know what the problem is and what is outstanding and you can call the responsible person and have them do their step... but it's a pain....) Good luck!

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