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Can't log in to app after update

erp

By erp, in Website Assistance & Suggestions

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erp    2,016

erp
Posted

I can get the forum on my desktop but if I try to access it from the app, it wants me to reset my password. If I reset my password on the desktop, it still won't let me log me into the iPhone app.

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Andrew0929    1,101

Andrew0929
Posted

Same problem

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Ken S.    162

Ken S.
Posted

@Andrew0929 @erp Are you able to access the Settings menu of the app? Also, are you using iOS or Android, and to confirm - you're using the latest "BariatricPal" from the app store, correct?

Thanks!

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Ken S.    162

Ken S.
Posted

We've come to the conclusion that you'll need to delete the BaritricPal App and then reinstall it from the App Store. Once you done that, you should be able to login as normal.

Please let us know and thanks for your patience!


Sent from my iPhone using the BariatricPal App

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erp    2,016

erp
Posted

Will try it. Thanks Ken

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