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Insurance submission

tbella67

By tbella67, in Insurance & Financing

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tbella67    19

tbella67
Posted

I am getting so frustrated with my Dr's office. I had my last nutrition visit on 4/12. I emailed on Monday to see when my info would be submitted to ins. The reply I got was we can't do it same day due to PA taking 48 hrs to process the report. I understand that, wasn't expecting it done same day. She said they try to do it at the end of the week. I called Aetna today and they have not seen anything from the Dr. It has now been over a week. I emailed again and I feel like I'm pissing the person off but I just want to know when it's being submitted. Is this wrong of me? I know I'm not the only patient there .

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dede0314    356

dede0314
Posted

Do you have a contact number or does your doctor's office have an insurance coordinator? When my paperwork was ready I admit I did call the insurance coordinator, but she was actually good at submitting my paperwork and submitted it to the insurance company the next day after my last appointment.The waiting game sucks. But I don't think there is anything wrong with you following up. I actually think its good to make sure your file hasn't been pushed to the side or forgotten.

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tbella67    19

tbella67
Posted

Yes the person I have been emailing is the intake coordinator. I guess I just don't understand why it's taking so long unless I made her mad and she has put me to the side. Out of the entire 6 months I have only emailed twice so it's not like I do it every week. Thanks for your reply. I will give them a call

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tbella67    19

tbella67
Posted

I called the office, to see if I was sent in for approval. I told her I had emailed her and she said yes I know, I am really busy and can't answer everybody. I was then told I was miss informed by the previous intake coordinator and I have one more visit in May which will be my 6th visit and then she can send to insurance.

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B_D    54

B_D
Posted

Be persistent when they are ready to submit. You are the patient. My original surgeons office had all of my information for 5 1/2 months and never submitted it even though they told me they had. When they finally did I got an approval in 2 days. I had them void the authorization and I switched surgeons. They submitted immediately and I had my approval in 3 days. I could have already had surgery and been healing but everything happens for a reason I suppose.

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tbella67    19

tbella67
Posted

I just hope I haven't pissed her off so that she would hold me up on purpose. Thanks B_D. I'm glad you switched and got yours taking care of.

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PatriotFan    23

PatriotFan
Posted

I'm working with Dartmouth in we had to sigh a letter to get along with the staff or we are out of the program. My paperwork all went in. Supposed to take 2 weeks. 2 weeks and a call the following Monday. They wanted a few labs, mammogram and b&d blood work and my band info from a different hospital. I had them taken care of and double checked that tues (with my dr office and band hospital). I needed paperwork from them I need to send back. Been a week. Nothing. My Dr disliked them to the point he wasted a month. Now I understand why. It feels like the lady that runs the program is a b..ch cuz she can be. Sigh

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