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Does anyone have trouble viewing Bariatric Pal on the phone?

bellabill

By bellabill, in The Lounge

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bellabill    253

bellabill
Posted

Every time I look at this site on the phone it freezes and unable to continue to use it. I don't think it's the phone cause I'll jump to Facebook and it's fine. Also the screen moves as I am reading a post and then somehow it magnifies what I am reading? The web is so much easier...

Have a great day.

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jessiquoi    623

jessiquoi
Posted

the last time i tried to access it on my tablet, it told me an update was required, and since then, nothing works. i'm bummed, now i can only use it when i'm at work and on a "real" computer.

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agirlnamedfrankie    69

agirlnamedfrankie
Posted

There's another update coming soon (I think Alex said he's just waiting on Apple to release it) that's supposed to fix these issues.

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bellabill    253

bellabill
Posted

Oh ok I hope this resolves the problem...it was getting annoying.

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MichiganGirl    24

MichiganGirl
Posted

Does anyone have problems with it on their computers too? Every time I use this site it almost brings my computer to a grinding halt. Such a memory hog!! I usually will open a couple of tabs that I want to read, then go read them and it just drags down my laptop.

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Dr-Patient    830

Dr-Patient
Posted

Can't now access BP on my iPad; only on my main computer and laptop. I don't have it on my Samsung yet.

Sometimes 'new and improved'...isn't :-) But I'm sure it'll get fixed. Not the end of the world.

By time it's up and running properly, we should have all lost a few more pounds and can update our status!

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Alex Brecher    10,496

Alex Brecher
Posted

Every time I look at this site on the phone it freezes and unable to continue to use it. I don't think it's the phone cause I'll jump to Facebook and it's fine. Also the screen moves as I am reading a post and then somehow it magnifies what I am reading? The web is so much easier...

Have a great day.

Curious if you're using our App or our mobile site ? We're still waiting on Apple to release our next iOS update which resolves most issues.

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BloomingLotus    179

BloomingLotus
Posted

I have the exact same problem, and it froze and crashed as I was reading this post! I use the app on my iPhone, and consistently update apps when available.

I will be reading a thread and the ads make the response bump up and down as I'm reading them. When I try to scroll to get back to where I was, the app freezes and then crashes and returns me to my phone's home screen. On occasion, the app opens back up, taking me to the main page.

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jessiquoi    623

jessiquoi
Posted

i use the app on my android tablet, and since i got the notice to upgrade, i can't get it to work.

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Ken S.    162

Ken S.
Posted

i use the app on my android tablet, and since i got the notice to upgrade, i can't get it to work.

@@jessiquoi I have a couple of questions for you.

1) What version of Android are you using?

2) "and since I got the notice to upgrade, i can't get it to work." - Please provide a bit more detail. What happens when you attempt to use the app?

That should be it for now...thanks!

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jessiquoi    623

jessiquoi
Posted

@@Ken S., i'm not sure what version i'm using, i'll check when i get home (tablet's there). here is what happened:

1. i opened the app on my tablet

2. i got the message from you saying i needed to upgrade, click here for android users. that's the only page i can access at this time.

3. clicked there and was brought to google play store's bariatricpal page, saying that it was installed, but showing no upgrade to install

4. that's where i'm stuck. can't find any upgrade anywhere, and can't get past your message on the app.

thanks for any help you can provide! i'll check for version in about 3 hrs from now. :)

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Ken S.    162

Ken S.
Posted

@@jessiquoi Before you check your android version number, please check again to see if an upgrade is now showing for BP on the Google Play Store.

Thanks!

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