"toys R Us" Warning....

Margo · July 19, 2006

With Christmas around the corner...ugh!!....I thought I would pass along this information:

I wanted to return two items purchased at Toys R Us. I did not have the sales receipt, however, the items were 0boxed with the Toys R Us name on them.

They would not return the items. I told them I understood that without a receipt I would only expect a store credit which was just fine.

I would told that as of June 12, 2006 only items with a receipt could be returned......even if the store name was on the packaging with the store code.

I asked the manager if the item was defective and I did not have the receipt (say it was a gift, for example) would they return it? NO.....absolutely not.

So if you shop at Toys R Us (which I will not do anymore!), make sure you keep your receipt and if you purchare the item as a gift get a gift receipt!!!

My daughter and I have decided to donation the items to Toys for Tots (a Christmas program where kids who usually don't get Christmas gifts received new donated toys.)

3loves · July 19, 2006

Wow....good info to know. I shop there once in awhile and even like their online store. Thanks for the heads up. It seems I heard the company was having financial trouble earlier this year and was going to close some of it's stores. I bet they may be going under and this is just the beginning. It would be sad b/c they do offer a nice selection.

FunnyDuddies · July 19, 2006

They are having trouble. Amazon owns their online stores, and they are consolidating their babies r us, toys r us, and kids r us stores across america. We have had 2 stores near here close, meaning we have to drive about 30 minutes to get to one. It is too bad really. We keep all of our sales slips no matter what, but I would hate to lose one, and not be able to return something.