Approved/Not Approved (AGAIN)
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beachlover09 5 posts
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Mel34 2 posts
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GetInMyBelly 2 posts
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skinnynursebetty 1 post
So, as many of you know, I have had an extremely hard time with my BCBS Federal insurance. I was told over the phone on September 16, 2011, that I was approved and a letter was in the mail. My surgeon's office called as well and was told the same thing. On September 22, 2011, I got a letter in the mail dated from September 7th that they needed further documentation. I called and my surgeon's office called as well and insurance said that they have everything they need and I am approved.....even gave an "approval code." I had all my pre-op tests done, after calling insurance and getting a run around about the costs of the pre-op tests. Today, my surgeon's office called to do the pre-certification, just to see the exact costs that insurance is going to pay. BCBS told them that I wasn't approved and they were still waiting on the additional documentation (that was sent in earlier). After they found the documentation, they sent it to the nurse for approval. They tried to contact her but couldn't. Finally, I get a call saying the nurse is aware that the documentation is not there and it may take another 30 days to be approved. My surgery is scheduled for Monday. Please send me some positive thoughts before I hurt someone.
This has been the most frustrating thing I have ever had to deal with in my life. My dad has stage IV kidney cancer and started new treatment this week. They also started him on new pain medicine, and he doesn't handle pain medicine well at all. So, I need to get this surgery behind me. I just wish the insurance wouldn't stall on everything.