True Results Richardson And Their 'lack Of Knowledge'

[mufasas-mom 170]

For all, please remember that it is your sole responsibility to follow up with your insurance company to ensure that all requirements are being met in order for the surgery to be covered. I had my 4th appointment on May 30 (dietician) and May 31 (psych eval which was pretty fun). True Results receptionist made my next appointment (5th appt.) for July 2, I informed her that I needed to be seen each month and not to skip a month - she said my insurance required that i wait 30 days inbetween appointments. So i called my insurance company, and this is horse crap - If i didn't call the insurance company - I would of had to start all over with the 6 months again, and then I'd be looking at next year and having to pay all the out of pocket costs involved (as i've reached Max out of pocket and ded for this year -so all is covered at 100%).

i just accepted the appointment and did my own homework - word of caution - I know that they (True Results) are a money making profit center - but this could of cost me dearly had I not stayed on top of things.

the receptionist was so freaking rude - as I was driving to my psych eval I got a phone call right as i stepped into the elevator - it was 12:01PM and my appt. was 12:00 - WOW one freaking minute late and they start calling to make sure I'm still coming - as i said before the receptionist was so rude - you would of thought i was 15 min late or so....but they make me wait 10+ min every time....and I'm the 1st appointment of the day each time - I am there by 7AM (so i don't have to miss so much work time) or earlier. I'm sure the surgeon is fine and such - it's the staff there that piss me off....actually it's the front desk staff - the nurses and such have been great.

Please DO NOT EVER trust the doctors office or surgery centers to fully know your insurance - that's your job!

[xavtay2 85]

Sorry for such a bad experience with them but I would suggest that you mention the receptionist behavior to the Dr when you go for your next appointment. No patient should be treated this way...RUDE! Keep going thru the process and it will be worth it...

Blann

[2muchfun 8,928]

My doctor has only one employee and she's real sweet and books me whenever I want. Now, the doctor I had originally signed on with is a different story. There were dozens of horror stories on their LBT topic before this site cleaned out all the old threads. I called and emailed them several times to schedule my closing as I had passed all the insurance requirements. No one called me back for 6 weeks and by then I told them I had found another doctor. She sounded giddy that she didn't have to work with me.

So, yes, many doctors office staff are not great communicators.

tmf