So my surgeon’s office has a new person working there and they are terrible. When I called pre admission testing to make an appointment they told me they are doing covid testing for all surgical patients but I need a script from my surgeon. Okay. No problem I see them next week I will get one. I go to the office and she is telling me I don’t need one and we are literally going back and forth. She goes in the back and comes back a few mins later w/o the script and says your surgery isn’t scheduled. Excuse me?? It's been set for 8/19 and the insurance company called me over the weekend to say it was approved. Oh was her response and she then finally gives me my script.

Then the following week she calls me and tells me I didn’t do the online seminar which I completed before she even worked here. Once I told her I did the seminar because I had to submit my email she was like yes, that’s right. ?

TODAY! She calls me a week before my surgery and a week into my liquid diet to say that I don’t have my pulmonary clearance and without that I can’t have the surgery next week. So I am all frazzled since this is taking place at 3:34pm. I go through all my paperwork and guess what?? I have the clearance. I call them back and the office is closed.

To add insult to injury my new cookies and cream protein shake came in and it’s nasty and I have a whole case. I was so close to throwing in the towel and ordering a cheeseburger but I didn’t. If you made it this far thanks for listening.

Fingers crossed it will work out.

10 minutes ago, Topaz_Black said:

Fingers crossed it will work out.

Thank you!!

Personally, I'd file a complaint against her. She'll either fix her issues or the complaints against her will pile up and they'll fire her and it'd be her own fault.

Hope everything works out!

1 minute ago, NovaLuna said:

Personally, I'd file a complaint against her. She'll either fix her issues or the complaints against her will pile up and they'll fire her and it'd be her own fault.

Hope everything works out!

I do think its time to talk to the office manager. Enough is enough.

That's terrible -- sounds like they're really disorganized!

What kind of cookies and cream protein shake did you get? I bought some Premier Protein cookies and cream shakes and I hate them. Fortunately, I only bought a 4-pack, but I'm very disappointed. ?

11 hours ago, RichelleGetsFit0309 said:

I do think its time to talk to the office manager. Enough is enough.

I agree.... it's time for a talk

You got This ..... Just being tested a little right now

UGH - Cookies and cream - Day 2 of my pre-op here and pretty sure I'll NEVER drink these again after this box is gone! (Premier Protein brand) - I'm thinking the upside to this is that I darned sure don't want to drink any extra!!

I am also scheduled for the 19th - My final pre-op is Friday when they do the COVID test during pre-admissions. My fingers are crossed for you on getting everything you need in time. I also agree with the other folks - Might be time to ask for someone else in the office.

I'll add to your rant - During my nutritiotion call yesterday, she said "Now isn't the time to give up caffeine...if you only drink a cup or two, it's ok" - I barely heard through this through the screaming headache from lack of caffeine... haha!

I look forward to sharing success stories with you soon!

12 hours ago, RichelleGetsFit0309 said:

my new Cookies and cream Protein Shake came in and it’s nasty and I have a whole case.

Refund time!

I highly recommend trying GNC lean shakes cookie flavors ♥️

On 08/13/2020 at 07:51, BigSue said:

That's terrible -- sounds like they're really disorganized!

What kind of Cookies and cream Protein Shake did you get? I bought some Premier Protein cookies and cream shakes and I hate them. Fortunately, I only bought a 4-pack, but I'm very disappointed. ?

Yes. That’s the brand I got and yuck. ?

On 08/13/2020 at 08:24, MandoGetsSleeved said:

UGH - Cookies and cream - Day 2 of my pre-op here and pretty sure I'll NEVER drink these again after this box is gone! (Premier Protein brand) - I'm thinking the upside to this is that I darned sure don't want to drink any extra!!

I am also scheduled for the 19th - My final pre-op is Friday when they do the COVID test during pre-admissions. My fingers are crossed for you on getting everything you need in time. I also agree with the other folks - Might be time to ask for someone else in the office.

I'll add to your rant - During my nutritiotion call yesterday, she said "Now isn't the time to give up caffeine...if you only drink a cup or two, it's ok" - I barely heard through this through the screaming headache from lack of caffeine... haha!

I look forward to sharing success stories with you soon!

Yay! Surgery twins. I really like their bananas and cream but the cookies and cream is just gross. My only saving grace about coffee is that I detox before I started the liquid diet or else I wouldn’t have made it this far. ??

Update:

The office manager called me back and my surgery is all set for next week. Apparently the staff didn’t check the old EMR system which had the clearance. So she apologized and we went over all my paperwork together just to ease my mind. Now I can take it easy. Thank again for listening.

Glad it all worked out and good luck on your surgery.

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Glad it's all sorted now. I can understand it's the last thing you need in the run up to your op.

Wishing you all the best!